send and recieve not happenning automaticlly

[Alexander Ross]

OL2k3

For some reason my Outlook has stopped sending and recieving every 5 mins. I
went to tools->send/rec->s/r settings->define s/r groups

Everything seems ok: schedual s/r is checked and the box says 5 mins, when I
edit the group, both my email accounts are listed on the left and both have
"recieve mail items" checked.

What else could it be?

Alex

 

[Russ Valentine [MVP-Outlook]]

Lots of things.
It is difficult to determine why automatic polling is failing when you do
not post your mail account type, connection type and polling settings. If
automatic polling once worked and now fails, you also need to examine what
changes were made to your setup before automatic polling stopped working.

In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to less than 10 minutes thinking they will be downloading
mail continuously as it arrives. Such settings are not recommended. They put
an unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.