Security Updates fail to install.

[Ed Wood]

I posted the following message on the
microsoft.public.internetexplorer.security website on 8/1/08. That seems to
be the wrong website for the post. Here is the original post.

____________________________________________________________________
For several months now, I get a toolbar notice to install some updates to
Windows XP & IE.

I am running Windows XP Professional SP3, and IE 7.

The following security undates fail to install:
Cumulative Security update for Activex Killbits for Windows XP (KB950760)
Security Update ofr Windows XP (KB950762)
Cumulative Security Update for IE 7 for Windows XP (KB950759)
Security Update for Windows XP (KB951376)

If these updates are critical, how can I force them to install? If they are
not critical, how can I stop the update manager from constantly reminding me
that I need to install these updates? I don't want to turn off the automatic
updates, but I can't figure out how to remove this reminder. It is on the
taskbar, and on the shutdown window whenever I go to shut down my computer
from time to time.

Thanks for any help and suggestions anyone might have.

Ed Wood
__________________________________________________________________

I received a response to that original post from PA Bear, and followed his
suggestion found in White Paper #906602 - "How to troubleshoot common Windows
Update, Microsoft Update, and Windows Server Update Services installation
issues."

That did not solve the problem, and I still get the "Update failed" message,
along with the Yellow shield on my taskbar wanting me to install the updates.

Does anyone have any more suggestions on how to solve this problem?

Thanks,

 

[PA Bear [MS MVP]]

[Crossposted to IE Security and Windows Update newsgroups.]

The correct newsgroup for Windows Update issues (as I pointed out in my
reply to your original thread) is microsoft.public.windowsupdate.

Your original thread in IE Security newsgroup:
http://groups.google.com/group/micr...r.security/browse_frm/thread/b6c5b934f7ebd29b

Did you try KB943144?

I received a response to that original post from PA Bear, and followed
his
suggestion found in [KB906602] - "How to troubleshoot common
Windows Update, Microsoft Update, and Windows Server Update Services
installation issues."

I also pointed you to the WindowsUpdate.log and
http://support.microsoft.com/kb/902093: Did you find any Errors in
WindowsUpdate.log associated with those failed updates?

I also pointed you to free support options
(https://support.microsoft.com/oas/default.aspx?gprid=6527): Did you open a
free support incident?

A boatload of updates were released on 12 Aug-08, one of which
replaces/supersedes KB950759 (released in Jun-08): Are you being offered
these updates now?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)? Were any of these applications running when you installed WinXP
SP3?

EDIT: In another thread in WinXP General
(http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/ffd2df033114a7fb),
you state that Norton 360 was recently installed. When (date) did you
install it? Did you upgrade to Norton 360 from an earlier version of a
Norton application (e.g., NAV 2004)?

 

[Mick Murphy]

When you see the yellow icon iin the Taskbar, click on it, and select a
Custom install.
From the list of Updates, click on each one, and go to the MS Web Page which
is listed at the bottom of the description of the update.

Once there, click on the IT Pro link to get direct download of the Update
for your version of Windows.
Some are done a bit different to others; just read the wording properly.

 

[Ed Wood]

Thanks to PA Bear and Mick Murphy for their suggestions on how to solve this
problem.

To PA Bear, I did not try every single thing you suggested, though I tried
most of them.

To Mick Murphy, I tried your suggestion about custom installation, and this
solved the problem with the installation. I will keep your suggestion on file
in case I have the same problem in the future.

Thanks, guys, for your great help!

Regards,

 

[PA Bear [MS MVP]]

YW & thanks for your feedback. However, I believe you'll run into this same
problem again and again (i.e., every Patch Tuesday) until you get the Norton
360 issues resolved.

cf.
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/390a05932806beab

 

[Ed Wood]

Ok, I will go back through your suggestions and work on completing each one
of them.

Thanks again for the help.