remote assistance

[Cheri]

I keep getting the following message when I try to use
remote assistance since installing SP2-Remote Assistance
connection could not be established because the remote
host name could not be resolved. Please try again.

Can anyone help please?

 

[wayne]

use the ip address

Wayne

 

[Guest]

I don't know the IP

-----Original Message-----
use the ip address

Wayne




.

 

[Cal]

Try having the remote computer disable programs like
Norton Anitvirus and Norton Internet Security then send a
new invitation. It worked for me.

 

[Guest]

I would suggest configuring the firewall to allow the remote assistance
connection instead of disabling the firewall entirely.
CM