Remote Assistance problem

[Guest]

I am trying to help a friend who is at a remote location. I can't say for
sure, but they are probably using DSL and have a router. They have sent me
the Remote Assistance "RAINVITATION.MSRCINCIDENT" via email. When I attempt
to connect, I get the following message "Remote Assistance connection could
not be established because the remote host name could not be resolved. Please
try again". Well, trying again wasn't the answer. Any suggestions? Many
thanks, John.

 

[Carey Frisch [MVP]]

Perhaps the following Knowledge Base Articles will provide guidance:

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;300546

HOW TO: Configure a Computer to Receive Remote Assistance Offers in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527&Product=winxp

Support WebCast: Using Windows Remote Assistance
http://support.microsoft.com/default.aspx?scid=kb;en-us;826769&Product=winxp

Troubleshooting Remote Assistance Issues
http://www.chicagotech.net/rdesktop.htm

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

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:

| I am trying to help a friend who is at a remote location. I can't say for
| sure, but they are probably using DSL and have a router. They have sent me
| the Remote Assistance "RAINVITATION.MSRCINCIDENT" via email. When I attempt
| to connect, I get the following message "Remote Assistance connection could
| not be established because the remote host name could not be resolved. Please
| try again". Well, trying again wasn't the answer. Any suggestions? Many
| thanks, John.