Remote Assistance doesn't see my Outlook 2007

[Guest]

Hi,
installed Outlook 2007 in my PC XP pro, now the Remote assistance cannot
see it.
before when i had outlook 2003 i did use the remote assistance and it did
recognise outlook 2003 but since i installed 2007 now cannot recognise it.

this is the msg i got

"Remote Assistance is either incompatible with the default e-mail program on
this computer, or could not detect a default e-mail account." and it is
offering me to setup outlook express

anyone can help?

Many thanks

 

[Guest]

The remote assistance user has to create a mail profile.
see Method 1 at:
http://support.microsoft.com/kb/286040

 

[Guest]

Thanks for the reply.
Outlook 2007 profile is configured and i can send and receive emails. it is
only when i go to remote assistance and invite a friend, i only have the
option of using msn not outlook.

Any ideas?

Thanks
Nile

 

[Guest]

When the compose window opens in MSN, select all the text in the message, and
compose another message to your friend using Outlook 07, pasting in the text.

 

[Guest]

Thanks for your reply.

but this is still not fixing my problem which is why Remote Assistance
cannot detect outlook 2007.

i cannot use MSN as it has been blocked by admin.

Cheers