Remote Assistance and Outlook Express

[Ewa]

Hi,

I use the MS Windows XP Professional ver. 2002 SP1.
The MS Outlook Express ver. 6.00.2800.1123 is my default e-mail program.
(I haven't installed any other program).
I have 1 e-mail account (with 1 alias).

When I want to initiate Remote Assistance via e-mail:
Start -> Help and Support -> Invite a friend to connect to your computer
with Remote Assistance -> Invite someone to help you
the following information is shown:
Outlook Express is not set up
Remote Assistance is either incompatible with the default e-mail
program on this computer, or could not detect a default e-mail account.
After clicking on the button "Setup Outlook Express" - nothing happens.

Any help will be very much appreciated.

Regards,
Ewa

 

[Sooner Al]

If you open IE on your desktop and go to "Tools -> Internet Options -> Programs" is OE listed as the
default email program?

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

 

[Ewa]

Thanks for your prompt reply.

If you open IE on your desktop and go to "Tools -> Internet Options -> Programs" is OE listed as the
default email program?

Yes, it is.

Ewa

 

[Sooner Al]

See if reregistering OE help...

http://groups.google.com/[email protected]#link3

Otherwise a work around is to generate a Remote Assistance file and send that manually with your
email program...

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viafile.mspx

You also might post this problem to one of the Outlook Express news groups for help with OE, like
microsoft.public.windows.inetexplorer.ie6_outlookexpress for example.

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

 

[Robin Walker]

When I want to initiate Remote Assistance via e-mail:
Start -> Help and Support -> Invite a friend to connect to your
computer with Remote Assistance -> Invite someone to help you
the following information is shown:
Outlook Express is not set up
Remote Assistance is either incompatible with the default e-mail
program on this computer, or could not detect a default e-mail
account.

In the Outlook Express main window, pull down the Tools menu, Select
Accounts, click tab Mail. Select with a single click the e-mail account you
wish Remote Assistance mails to be sent via, and then click button "Set as
Default". This account must have an SMTP server account configured.

 

[Ewa]

See if reregistering OE help...http://groups.google.com/[email protected]#link3
Unfortunately it didn't help. :-(

Otherwise a work around is to generate a Remote Assistance file and send that manually with your
email program...
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viafile.mspx

Yes, I know.

In fact it's not for me but for my colleague who wants to ask me for the assistance.
She is not a very experienced user so I wanted to make the procedure as simple
as possible.
Do you think there is a chance that when she asks me for the assistance via e-mail
(provided her OE works porperly), I'll be able to help her via e-mail despite my problem?

You also might post this problem to one of the Outlook Express news groups for help with OE, like
microsoft.public.windows.inetexplorer.ie6_outlookexpress for example.

I might do it.

Thanks.

Regards
Ewa

 

[Ewa]

Thanks for your reply.

In the Outlook Express main window, pull down the Tools menu, Select
Accounts, click tab Mail. Select with a single click the e-mail account you
wish Remote Assistance mails to be sent via, and then click button "Set as
Default". This account must have an SMTP server account configured.

It is set exactly like that. Besides, I have only one e-mail account.

Ewa

 

[Sooner Al]

I think you might be a bit confused here... If its your colleague that is need of assistance then
she is the one that sends the RA invitation by Messenger, Email or File methods.

Of course, if you have a problem with OE you should get that fixed. It, however, should have nothing
to do with you accepting her invitation for help using RA...

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

 

[Ewa]

I think you might be a bit confused here... If its your colleague that is need of assistance then

she is the one that sends the RA invitation by Messenger, Email or File methods.

I know but I wanted to try it first (as I were her) to be able to tell her what to do.

Of course, if you have a problem with OE you should get that fixed. It, however, should have nothing
to do with you accepting her invitation for help using RA...

That's good .

I've checked the data in the register shown in http://support.microsoft.com/default.aspx?scid=kb;en-us;Q306098 (the link to this
article was in the google-page you suggested). In my register
everything was OK.

I think I'll post the OE news group.

Thanks once again.

Regards
Ewa