Registry Problems

[Guest]

I'm trying to install Quicktime. The install fails because it can't access a
key in the registry.

The key is:
HKEY_LOCAL_MACHINE\SOFTWARE\Apple Computer, Inc.\Quicktime\Installed File
Types\3g2, 3gp2.

I've tried opening the key from Regedit, but I get an access error. I get
the same error for several different keys as well. Not just the Apple keys.
When I hop into regedit and try to open the "Apple Computer, Inc." folder,
Regedit says, "Error while opening key".

My account is an Administrator account.

I added a registry key to give me elevated privileges using the instructions
at:
http://support.installshield.com/kb/view.asp?pcode=WIND700E&articleid=Q105140.

I modified two registry keys to give me full control per the instructions
at: http://docs.info.apple.com/article.html?artnum=93865.

I performed a Repair Reinstall of XP. That didn't work.

Can anyone tell me what I need to do to gain access to or delete these keys?

Thanks,
Mike

 

[Talahasee]

x-no-archive: yes

I'm trying to install Quicktime. The install fails because it can't access a
key in the registry.

The key is:
HKEY_LOCAL_MACHINE\SOFTWARE\Apple Computer, Inc.\Quicktime\Installed File
Types\3g2, 3gp2.

I've tried opening the key from Regedit, but I get an access error. I get
the same error for several different keys as well. Not just the Apple keys.
When I hop into regedit and try to open the "Apple Computer, Inc." folder,
Regedit says, "Error while opening key".

My account is an Administrator account.

I added a registry key to give me elevated privileges using the instructions
at:
http://support.installshield.com/kb/view.asp?pcode=WIND700E&articleid=Q105140.

I modified two registry keys to give me full control per the instructions
at: http://docs.info.apple.com/article.html?artnum=93865.

I performed a Repair Reinstall of XP. That didn't work.

Can anyone tell me what I need to do to gain access to or delete these keys?

Thanks,
Mike

May I POLITELY ask ( I'm new here, not sure of the
protocols/traditions/FAQ ) why you're asking Apple questions in a
Windows XP (IBM/Microsoft) group?

I think you are-- perhaps-- preaching to atheists, sir!
(figuratively speaking, yea seem to have taken a wrong turn somewhere)


Tallahassee

 

[Ken Blake, MVP]

x-no-archive: yes



May I POLITELY ask ( I'm new here, not sure of the
protocols/traditions/FAQ ) why you're asking Apple questions in a
Windows XP (IBM/Microsoft) group?

No, this is not an Apple question. Although Quicktime is an Apple product,
it also runs under Windows.

 

[Shenan Stanley]

I'm trying to install Quicktime. The install fails because it
can't access a key in the registry.

The key is:
HKEY_LOCAL_MACHINE\SOFTWARE\Apple Computer,
Inc.\Quicktime\Installed File Types\3g2, 3gp2.

I've tried opening the key from Regedit, but I get an access
error. I get the same error for several different keys as well.
Not just the Apple keys. When I hop into regedit and try to open
the "Apple Computer, Inc." folder, Regedit says, "Error while
opening key".

My account is an Administrator account.

I added a registry key to give me elevated privileges using the
instructions at:
http://support.installshield.com/kb/view.asp?pcode=WIND700E&articleid=Q105140.

I modified two registry keys to give me full control per the
instructions at:
http://docs.info.apple.com/article.html?artnum=93865.

I performed a Repair Reinstall of XP. That didn't work.

Can anyone tell me what I need to do to gain access to or delete
these keys?

May I POLITELY ask ( I'm new here, not sure of the
protocols/traditions/FAQ ) why you're asking Apple questions in a
Windows XP (IBM/Microsoft) group?

I think you are-- perhaps-- preaching to atheists, sir!
(figuratively speaking, yea seem to have taken a wrong turn
somewhere)

Actually - I put this one "on watch" because - as described - it is a
problem they are having with the Windows Registry - since they described
trying to delete keys in the Windows Registry and they could not - even
after "elevating priviliedges" for those keys.

Sure - the software they are having trouble with is Quicktime - and they
believe getting rid of these keys will assist them with this. However -
their main concern seems to be centered around the inability to do anything
with those keys - and that should NOT be determined by the software - none
other than Windows and the rights one has in the OS.

 

[Guest]

Can you temporarily Rename the Key, Then open it?
[Sounds like you have a larger issue, besides.]

 

[Guest]

Also, if the Install package Was *.msi, see this:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Utility download is near the bottom. Run that, then try a reinstall of QT.