L
Lanny Bender
My Grandson (14) has a relatively new Dell Inspiron laptop. He's running
Win XP, SP-2. He accesses the Internet with IE6.
He Emailed me with a problem downloading and running QuickTime and iTunes.
He's big on downloading the iTunes to his iPod. I know he's downloaded QT
and iTunes in the past, but when he went to update and install he got this
message:
"Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\QuickTimePlayerLib.QuickTimePlayerApp\CL
SID. Verify that you have sufficient access to that key, or contact your
support personnel."
I've checked my Registry, but not his; and I don't find anything in that key
to indicate a verification process. Can anyone provide me with a clue on
what to tell him to do?
Thank you in advance,
Lanny
Win XP, SP-2. He accesses the Internet with IE6.
He Emailed me with a problem downloading and running QuickTime and iTunes.
He's big on downloading the iTunes to his iPod. I know he's downloaded QT
and iTunes in the past, but when he went to update and install he got this
message:
"Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\QuickTimePlayerLib.QuickTimePlayerApp\CL
SID. Verify that you have sufficient access to that key, or contact your
support personnel."
I've checked my Registry, but not his; and I don't find anything in that key
to indicate a verification process. Can anyone provide me with a clue on
what to tell him to do?
Thank you in advance,
Lanny