Quicktime/Ipod download problems

[Guest]

Hello anybody!

When I attempt to load I-tunes and Quicktime (which of course are
conveniently required together for my (NEW JUST BOUGHT FOR CHRISTMAS) nano
ipod to bloody work properly, near the completion of the download a screen
appears and I get some nonsense on the screen as follow :

"Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\QuickTimePlayerLib.QuickTimePlayerApp\CLSID.
Verify that you have sufficient access to that key, or contact your support
personnel."

After I press the ok button (as I have no choice) the download rolls back
and loading cancels. Wonderful these machines.
Ok , before anyone tells me that this is an apple issue, I have already been
to the their website and checked out postings from other people experiencing
the same nonsense that I am. Those people are talking about going into the
registry and deleting this and deleting that which if I am not mistaken can
make quite a mess of the computer as well as locking things up . Well...I am
not that advanced let alone brave enough to dwell into that area of computers
..

If there are any suggestions other than what I noted at the Apple site to
enable me to continue the loading procedure of Quicktime, it would be
appreciated.

Thanks Stephen

 

[Rock]

Hello anybody!

When I attempt to load I-tunes and Quicktime (which of course are
conveniently required together for my (NEW JUST BOUGHT FOR CHRISTMAS) nano
ipod to bloody work properly, near the completion of the download a screen
appears and I get some nonsense on the screen as follow :

"Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\QuickTimePlayerLib.QuickTimePlayerApp\CLSID.
Verify that you have sufficient access to that key, or contact your
support
personnel."

After I press the ok button (as I have no choice) the download rolls back
and loading cancels. Wonderful these machines.
Ok , before anyone tells me that this is an apple issue, I have already
been
to the their website and checked out postings from other people
experiencing
the same nonsense that I am. Those people are talking about going into the
registry and deleting this and deleting that which if I am not mistaken
can
make quite a mess of the computer as well as locking things up . Well...I
am
not that advanced let alone brave enough to dwell into that area of
computers
.

If there are any suggestions other than what I noted at the Apple site to
enable me to continue the loading procedure of Quicktime, it would be
appreciated.

Any prior versions of QuickTime installed?

 

[Rock]

No, no other apple software materials are on the hard drive.

That's odd since the error seems to be pointing to a key in the registry.
Have you checked to see if that key is there, and looked at the permissions
on that key?

 

[Guest]

That's odd since the error seems to be pointing to a key in the registry.
Have you checked to see if that key is there, and looked at the permissions
on that key?

Thanks for responding,
Unfortunately I am not that advanced to understand even what a registry is
or does. I basically just turn this piece of silicon on and use it. Any
further suggestion or advice concerning this issue would be appreciated.
Stephen

 

[Guest]

That's odd since the error seems to be pointing to a key in the registry.
Have you checked to see if that key is there, and looked at the permissions
on that key?