Rebuild all network connections to resolve issues?

[Lee]

Hello friends,

I'm an experienced user, trying to help a friend resolve
connectivity issues on his Dell XP system.

His ISP is AOL, and while he's able to connect and work
within AOL, he's unable to bring up anything with IE, and
the computer does not respond to my Comcast internet
connection. So, basically, he's limited to AOL's mall.

He recently installed two suspect programs, that may have
altered his connectivity in ways that I haven't been able to
find and correct. 'AOL Safety and Security' and V-Com
systemSuite's 'bonus' offering, Ghostsurf (which alters
proxy settings).

I've disabled his firewalls, so that's not the issue..
Done complete AVG scan with 4/20 updated definitions..

I suspect improper uninstallation of Ghostsurf left proxy
settings fouled in his registry..

I'm less interested in tracking down what he may have
done to foul up his connection settings, than in re-installing
his default ones. Is there a quick way to reliably rebuild his
entire network connection folder, from scratch?

TIA,

Lee

 

[beb]

Yes, follow these instructions.

http://support.microsoft.com/kb/299357/en-us?FR=1&PA=1&SD=HSCH