procedure entry point LdrLockLoaderLock missing

[JClark]

Hello Group:

I installed MS Office XP on my wife's Windows 2000 Pro sp4 computer,
and immediately thereafter whenever I load Mozilla, I get this
message:

The procedure entry point LdrLockLoaderLock could not be found in the
dynamic link library ntdll.dll.

So I upgraded to the latest Mozilla version 1.7.7, but no help.

As best I can tell from MS, this kind of error message occurs when the
application (presumably Mozilla) thinks the OS is a different one,
such as WIN98 and cannot find the appropriate dll.

I can't imagine how installing MS Office could affect Mozilla, which
was running fine before, and maybe it's not cause and effect, but
suspicious.

Any suggestions?

Many thanks!

Jack

 

[DL]

Tried running the 'system file checker' see win help.
Perhaps the file is corrupted.

 

[JClark]

Tried running the 'system file checker' see win help.
Perhaps the file is corrupted.

Will do. thanks.

Jack

 

[JClark]

Will do. thanks.

Jack

Unfortunately, no help. I ran sfc /scannow and inserted the CD with
sp4 when requested. Then ran chkdsk /f /r (redundant, I know, but I
can never remember which switch is superfluous!).
So I'm still hoping for some advice.
Thanks.

jack

 

[DL]

From an earlier post; dont know whether its relevant.


Probably a bad or mismatched DLL causing this. Try this:

1. Unregister msctf.dll using the command "Regsvr32 /u msctf.dll".

2. Rename both msctf.dll and ctfmon.exe to .old extensions.

3. Reinstall or repair Office.

 

[JClark]

From an earlier post; dont know whether its relevant.


Probably a bad or mismatched DLL causing this. Try this:

1. Unregister msctf.dll using the command "Regsvr32 /u msctf.dll".

2. Rename both msctf.dll and ctfmon.exe to .old extensions.

3. Reinstall or repair Office.

DL...
I couldn't unregister msctf.dll with regsvr32 /u command. I ran it
from cmd prompt and from the start|run site Got the error message:

LoadLibrary ("msctf.dll") failed. The specified procedure could not be
found.

So I tried just to repair the Office XP installation from the CD...no
help.

Then I removed all registry entries for msctf.dll and renamed it and
ctfmon.exe to "old" extensions, then reinstalled Windows XP.
Still getting the silly error message.

I guess my next step is to just remove Office XP and see what happens,
unless you have any other thoughts.

I do appreciate the advice.

Jack

 

[JClark]

DL...
I couldn't unregister msctf.dll with regsvr32 /u command. I ran it
from cmd prompt and from the start|run site Got the error message:

LoadLibrary ("msctf.dll") failed. The specified procedure could not be
found.

So I tried just to repair the Office XP installation from the CD...no
help.

Then I removed all registry entries for msctf.dll and renamed it and
ctfmon.exe to "old" extensions, then reinstalled Windows XP.
Still getting the silly error message.

I guess my next step is to just remove Office XP and see what happens,
unless you have any other thoughts.

I do appreciate the advice.

Jack

I meant to say I reinstalled "Office XP" not WindowsXP...Sorry.

Jack