Problems recieving mail

[adodie]

It worked fine yesterday. I've deleted and re-made my account but it still
keeps asking for my username and password. When i enter them it wont connect
and asks me for them again. when i then close this box i get thise error
message.

Account: 'pop.tiscali.co.uk', Server: 'pop.tiscali.co.uk', Protocol: POP3,
Server Response: '-ERR [AUTH] invalid user or password', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

its fine sending

 

[Gary VanderMolen]

Either you are entering the wrong username/password, or else that
account is corrupted.
That type of account corruption is often caused by interference from
a non-compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[adodie]

The username and password are fine because i can sign into the online email
account provided by tiscali. My antivirus is bullguard. I've had it on
scanning emails for a while but i turned it off and havent had any luck. I
tried turning the firewall and antivirus off aswell to see if it helped but
it didnt.
Each time it just keeps asking for my username and password then when i put
them in it comes up again. I havent even got 'log on using sercure password
authentification' on.
I'd prefer not to use windows live mail if i can help it as im so used to
windows mail.

Thanks for your help.

Either you are entering the wrong username/password, or else that
account is corrupted.
That type of account corruption is often caused by interference from
a non-compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)

It worked fine yesterday. I've deleted and re-made my account but it still
keeps asking for my username and password. When i enter them it wont connect
and asks me for them again. when i then close this box i get thise error
message.

Account: 'pop.tiscali.co.uk', Server: 'pop.tiscali.co.uk', Protocol: POP3,
Server Response: '-ERR [AUTH] invalid user or password', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

its fine sending

 

[Gary VanderMolen]

Bullguard may have corrupted that email account.
One thing you might try as a possible quick fix is to delete that
corrupted account, restart Windows Mail, then recreate that
mail account. If that doesn't fix it, do a test uninstall of Bullguard, reboot,
then try Windows Mail again. If that cured the problem, we can
recommend a free replacement antivirus.

--
Gary VanderMolen, MS-MVP (Mail)

The username and password are fine because i can sign into the online email
account provided by tiscali. My antivirus is bullguard. I've had it on
scanning emails for a while but i turned it off and havent had any luck. I
tried turning the firewall and antivirus off aswell to see if it helped but
it didnt.
Each time it just keeps asking for my username and password then when i put
them in it comes up again. I havent even got 'log on using sercure password
authentification' on.
I'd prefer not to use windows live mail if i can help it as im so used to
windows mail.

Thanks for your help.

Either you are entering the wrong username/password, or else that
account is corrupted.
That type of account corruption is often caused by interference from
a non-compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)

It worked fine yesterday. I've deleted and re-made my account but it still
keeps asking for my username and password. When i enter them it wont connect
and asks me for them again. when i then close this box i get thise error
message.

Account: 'pop.tiscali.co.uk', Server: 'pop.tiscali.co.uk', Protocol: POP3,
Server Response: '-ERR [AUTH] invalid user or password', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

its fine sending