Not receiving all emails

B

brenda

I received the error message below. I do not know the user/password. How
can I reset the user/password?

Account: '(e-mail address removed)', Server: 'mail.bellsouth.net',
Protocol: POP3, Server Response: '-ERR [AUTH] invalid user/password', Port:
110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
 
G

Gary VanderMolen \(MVP\)

You will have to call Bellsouth, now called AT&T.
As far as I know, all the Bellsouth users have been migrated to the
AT&T/Yahoo mail platform, so you may be using the wrong mail server.
Check with your mail service provider.
 
K

Karen

I keep getting this message on screen everytime i try to recieve my
emails,can someone help please.
Karen
Account: 'mail.ntlworld.com', Server: 'mail.armstrongms.co.uk', Protocol:
POP3, Server Response: '-ERR Authentication failed.', Port: 110, Secure(SSL):
No, Server Error: 0x800CCC90, Error Number: 0x800CCC92



Gary VanderMolen (MVP) said:
You will have to call Bellsouth, now called AT&T.
As far as I know, all the Bellsouth users have been migrated to the
AT&T/Yahoo mail platform, so you may be using the wrong mail server.
Check with your mail service provider.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


brenda said:
I received the error message below. I do not know the user/password. How
can I reset the user/password?

Account: '(e-mail address removed)', Server: 'mail.bellsouth.net',
Protocol: POP3, Server Response: '-ERR [AUTH] invalid user/password', Port:
110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
.
 
G

Gary VanderMolen \(MVP\)

First, test your password by logging in to your webmail. If your
provider doesn't offer webmail access, try it at http://mail2web.com
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


Karen said:
I keep getting this message on screen everytime i try to recieve my
emails,can someone help please.
Karen
Account: 'mail.ntlworld.com', Server: 'mail.armstrongms.co.uk', Protocol:
POP3, Server Response: '-ERR Authentication failed.', Port: 110, Secure(SSL):
No, Server Error: 0x800CCC90, Error Number: 0x800CCC92



Gary VanderMolen (MVP) said:
You will have to call Bellsouth, now called AT&T.
As far as I know, all the Bellsouth users have been migrated to the
AT&T/Yahoo mail platform, so you may be using the wrong mail server.
Check with your mail service provider.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


brenda said:
I received the error message below. I do not know the user/password. How
can I reset the user/password?

Account: '(e-mail address removed)', Server: 'mail.bellsouth.net',
Protocol: POP3, Server Response: '-ERR [AUTH] invalid user/password', Port:
110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
.
 

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