Problem With MS Paint

[Mark Wilson]

We are running XP home. MS Paint works for all of our
users except 1. When that user starts paint it crashes
immediately (not even a splash windown) with a popup that
says the following.

"Paint has encountered a problem and needs to close. We
are sorry for the inconvenience." It offers to send a
message to Microsoft

Any ideas??

 

[Greg]

-----Original Message-----
We are running XP home. MS Paint works for all of our
users except 1. When that user starts paint it crashes
immediately (not even a splash windown) with a popup that
says the following.

"Paint has encountered a problem and needs to close. We
are sorry for the inconvenience." It offers to send a
message to Microsoft

Any ideas??



.Does this user have the necessary authority/permission?

Also, send in the error message and let Microsoft work on
it.

 

[Rick \Nutcase\ Rogers]

Hi Mark,

While logged on as that user, close any/all instances of MSPaint. Then
start/run regedit, navigate to this key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Applets\Paint

Hightlight (click on it) that key and delete it. Close the registry editor
and reopen Paint.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone