Problem Resolving Public Folder Contacts

[ms.thenetworker]

Greetings!
My company has two Public Folders, one for customer contacts, and one for
journal entries for those contacts. Activities work great on a normal basis.

I have the public contacts folder set up as a address book in the user's
address book list, so that names can be resolved against it.

I have one user who has many of the same contacts from the contacts public
folder in her personal contacts folder.

My problem is that if the user drags a email over to the public folder
journal, Outlook automatically resolves the contact against the personal
contacts folder, rather than the public contacts folder. If this happens,
then activities don't show up in the contact's activities tab.

I've tried changing the order that the address books are resolved against
(using tools > options on the address book). I've also tried removing the
personal folder completely from the address book. Neither of these work.

Any ideas on what I can do? Is there any way to change the folder that the
journal uses to resolve it's contacts?

Mike Scott

 

[Emily Lin]

Hi Mike,

Perform the steps below to see if it works.

#1
========
1. On the user's computer, come into the user's personal contacts folder, delete all the contacts which are same as the contacts in public
folder.
2. Restart Outlook.
3. Drag an email to the public folder journal. Can Outlook resolve the contact against the public contacts folder properly?

#2 disable the personal contacts folder in Outlook address book to test the issue
========
1. Right click the user's personal contacts folder > choose Properties.
2. In the Outlook Address Book tab, uncheck "show this folder as an e-mail address book". Click OK.
3. Restart Outlook.
4. Test the issue again.

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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[ms.thenetworker]

Thanks Emily!

It was #2 that did it for me, and I actually had tried that already, but I
didn't re-start outlook after making the changes.

Thanks again for your help.

 

[Emily Lin]

Hi Mike,

Nice to hear that it works fine after disabling the personal contacts and restarting Outlook. If you meet issue in future please feel free to post
in our Online Technical Community. You're always welcome!

Have a nice day!

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

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