Printer problem or application problem?

[Gordon Nelson]

I use an HP Deskjet 5550. My favorite word processing application is Word
Perfect (I use WP Office 2002 Professional with the latest service pack.)

I am unable to format an envelope size 6 3/4. I get a message saying the
printer does not support that size, and do I want to use the nearest close
approximate (DL), That is an acceptable but not convenient alternative.

However, using Microsoft Word, I am able to format and print size 6 3/4
envelopes without difficulty.

I have had extensive conversations on a Corel users forum about this, but
nobody seems to come up with a solution.

Is this a problem with the printer, or is this a problem with Word Perfect?

 

[magpie]

I use an HP Deskjet 5550. My favorite word processing application is Word
Perfect (I use WP Office 2002 Professional with the latest service pack.)

I am unable to format an envelope size 6 3/4. I get a message saying the
printer does not support that size, and do I want to use the nearest close
approximate (DL), That is an acceptable but not convenient alternative.

However, using Microsoft Word, I am able to format and print size 6 3/4
envelopes without difficulty.

I have had extensive conversations on a Corel users forum about this, but
nobody seems to come up with a solution.

Is this a problem with the printer, or is this a problem with Word Perfect?

It's a problem with that particular edition of WordPerfect. WP 2002
seems to have all sorts of problems with printers and not just your
particular model. With my system running Win 98se, 512Mb RAM, HP-Mp
printer and WordPerfect 2002, most of the time, but not always, when I
try to print a merge document, the printer hangs until I shut down the
merge document and shut down WordPerfect. Then the silly thing prints.
If I just try to shut down WordPerfect withour first exiting out of
the merge document, my system hangs. Then I have to do the
Ctrl/Alt/Delete dance to kill WP.

I do believe that there is a cure for your particular problem though.
I think WP has issued a patch to fix your envelope problem. The patch
is supposed to be somewhere on their FTP sire. Hope this helps some.

Frank

 

[Gordon Nelson]

Thank you, Frank. I've tried to find something on the Corel website, but
I'll take another look. I agree it must be with WP 2002. I used WP7 for
years and never had this problem. It does not appear to be specific to any
particular printer--I've had it with three different HP printers.

 

[Lee Babcock]

Thank you, Frank. I've tried to find something on the Corel website, but
I'll take another look. I agree it must be with WP 2002. I used WP7 for
years and never had this problem. It does not appear to be specific to any
particular printer--I've had it with three different HP printers.

Gordon...... format using a #10 envelope instead and do your setup so
the return address end goes in first.
Regards
Lee