Printer Driver will not stay installed - asks to install immediately after installing when clicking

[bcclegalemail]

I have a network Dell M5200n printer installed. I only have this
problem with one workstation. When I try to print to the Dell it says
printer is not installed. I go to Printers and right click on the
printer and click on properties. Immediately a dialog box comes up
that says the printer driver is not installed and asks me if I want to
install it.

If I click yes I can install it. I go through the install and select
the correct printer driver and then finish. The same thing happens!
I am unable to print to the printer. I have tried installing a
generic HP driver and I get the same result.

I fixed the problem once by doing a System Restore this morning. I
thought I was out of the woods, but the problem reappeared and I do
not know what to do.

As I said before, this is the only workstation with this problem. It
is able to print to other printers.

Any Suggestions?

Thanks in advance for your help!

 

[Cari \(MS-MVP\)]

See:
http://support.microsoft.com/default.aspx?scid=kb;en-us;298370

 

[mcterborg]

Thanks for your help, but this is a network printer shared by the
server. It does not show a New Hardware Wizard.

 

[Alan Morris [MSFT]]

Try installing the driver locally, then making the connection. It sounds
like not all the require files are getting to the client machine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[bcclegalemail]

Try installing the driver locally, then making the connection. It sounds
like not all the require files are getting to the client machine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Thanks for your help, but this is a network printer shared by the
server. It does not show a New Hardware Wizard.

I have also tried that, but the same thing happens.

But, It seems to have "magically" fixed itself. This has happened
before though and then it randomly has the problem again.

Hopefully the problem doesn't come back, but if it does I'll let you
know.

 

[bcclegalemail]

I have also tried that, but the same thing happens.

But, It seems to have "magically" fixed itself. This has happened
before though and then it randomly has the problem again.

Hopefully the problem doesn't come back, but if it does I'll let you
know.

Well it is broke again! I don't know what to do. This is almost a
clean install. I just wiped the hard drive and reinstalled Win XP Pro
1 1/2 weeks ago.

Any other suggestions?

Thanks.

 

[Tom Ferguson]

At the time the network printer is not available, are other network
functions OK?

If you you have the driver installed locally, change the port to "File"
and try printing. Then change back to the network port and try printing.

Let us know.

Tom
MSMVP
Windows shell/User

Try installing the driver locally, then making the connection. It
sounds
like not all the require files are getting to the client machine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Thanks for your help, but this is a network printer shared by the
server. It does not show a New Hardware Wizard.

On Mar 30, 1:42 am, "Cari \(MS-MVP\)" <[email protected]>
wrote:
See:http://support.microsoft.com/default.aspx?scid=kb;en-us;298370

I have a network Dell M5200nprinterinstalled. I only have this
problem with one workstation. When I try to print to the Dell
it says
printerisnotinstalled. I go to Printers and right click on the
printerand click on properties. Immediately a dialog box comes
up
that says theprinterdriverisnotinstalledand asks me if I want
to
install it.

If I click yes I can install it. I go through the install and
select
the correctprinterdriverand then finish. The same thing
happens!
I am unable to print to theprinter. I have tried installing a
generic HPdriverand I get the same result.

I fixed the problem once by doing a System Restore this
morning. I
thought I was out of the woods, but the problem reappeared and
I do
notknow what to do.

As I said before, this is the only workstation with this
problem. It
is able to print to other printers.

Any Suggestions?

Thanks in advance for your help!

I have also tried that, but the same thing happens.

But, It seems to have "magically" fixed itself. This has happened
before though and then it randomly has the problem again.

Hopefully the problem doesn't come back, but if it does I'll let you
know.

Well it is broke again! I don't know what to do. This is almost a
clean install. I just wiped the hard drive and reinstalled Win XP Pro
1 1/2 weeks ago.

Any other suggestions?

Thanks.

 

[bcclegalemail]

All other network functions are fine. I will try as you suggested and
get back to you.

Thanks.

At the time the network printer is not available, are other network
functions OK?

If you you have the driver installed locally, change the port to "File"
and try printing. Then change back to the network port and try printing.

Let us know.

Tom
MSMVP
Windows shell/User

On Mar 30, 11:20 am, "Alan Morris [MSFT]"
Try installing the driver locally, then making the connection. It
sounds
like not all the require files are getting to the client machine.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no
rights.

Thanks for your help, but this is a network printer shared by the
server. It does not show a New Hardware Wizard.
On Mar 30, 1:42 am, "Cari \(MS-MVP\)" <[email protected]>
wrote:
See:http://support.microsoft.com/default.aspx?scid=kb;en-us;298370
--
Cari (MS-MVP)
Windows Technologies - Printing &
Imaginghttp://www.coribright.com/windows

I have a network Dell M5200nprinterinstalled. I only have this
problem with one workstation. When I try to print to the Dell
it says
printerisnotinstalled. I go to Printers and right click on the
printerand click on properties. Immediately a dialog box comes
up
that says theprinterdriverisnotinstalledand asks me if I want
to
install it.
If I click yes I can install it. I go through the install and
select
the correctprinterdriverand then finish. The same thing
happens!
I am unable to print to theprinter. I have tried installing a
generic HPdriverand I get the same result.
I fixed the problem once by doing a System Restore this
morning. I
thought I was out of the woods, but the problem reappeared and
I do
notknow what to do.
As I said before, this is the only workstation with this
problem. It
is able to print to other printers.
Any Suggestions?
Thanks in advance for your help!
I have also tried that, but the same thing happens.
But, It seems to have "magically" fixed itself. This has happened
before though and then it randomly has the problem again.
Hopefully the problem doesn't come back, but if it does I'll let you
know.

Well it is broke again! I don't know what to do. This is almost a
clean install. I just wiped the hard drive and reinstalled Win XP Pro
1 1/2 weeks ago.

Any other suggestions?

Thanks.

 

[bcclegalemail]

I tried printing to file and I get the error message "Unable to access
printer"

Thanks.

At the time the network printer is not available, are other network
functions OK?

If you you have the driver installed locally, change the port to "File"
and try printing. Then change back to the network port and try printing.

Let us know.

Tom
MSMVP
Windows shell/User

On Mar 30, 11:20 am, "Alan Morris [MSFT]"
Try installing the driver locally, then making the connection. It
sounds
like not all the require files are getting to the client machine.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no
rights.

Thanks for your help, but this is a network printer shared by the
server. It does not show a New Hardware Wizard.
On Mar 30, 1:42 am, "Cari \(MS-MVP\)" <[email protected]>
wrote:
See:http://support.microsoft.com/default.aspx?scid=kb;en-us;298370
--
Cari (MS-MVP)
Windows Technologies - Printing &
Imaginghttp://www.coribright.com/windows

I have a network Dell M5200nprinterinstalled. I only have this
problem with one workstation. When I try to print to the Dell
it says
printerisnotinstalled. I go to Printers and right click on the
printerand click on properties. Immediately a dialog box comes
up
that says theprinterdriverisnotinstalledand asks me if I want
to
install it.
If I click yes I can install it. I go through the install and
select
the correctprinterdriverand then finish. The same thing
happens!
I am unable to print to theprinter. I have tried installing a
generic HPdriverand I get the same result.
I fixed the problem once by doing a System Restore this
morning. I
thought I was out of the woods, but the problem reappeared and
I do
notknow what to do.
As I said before, this is the only workstation with this
problem. It
is able to print to other printers.
Any Suggestions?
Thanks in advance for your help!
I have also tried that, but the same thing happens.
But, It seems to have "magically" fixed itself. This has happened
before though and then it randomly has the problem again.
Hopefully the problem doesn't come back, but if it does I'll let you
know.

Well it is broke again! I don't know what to do. This is almost a
clean install. I just wiped the hard drive and reinstalled Win XP Pro
1 1/2 weeks ago.

Any other suggestions?

Thanks.

 

[Tom Ferguson]

On the affected workstation:

Delete every printer driver installed.
See this web site-
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Navigate to the Windows spool\printers directory and delete every file
found there.
The default spool directory is
<drive>\windows\System32\spool\printers

Install the printer driver locally connected to File.

Try printing.

Tom
MSMVP
Windows Shell\User

I tried printing to file and I get the error message "Unable to access
printer"

Thanks.

At the time the network printer is not available, are other network
functions OK?

If you you have the driver installed locally, change the port to
"File"
and try printing. Then change back to the network port and try
printing.

Let us know.

Tom
MSMVP
Windows shell/User

On Mar 30, 12:27 pm, (e-mail address removed) wrote:
On Mar 30, 11:20 am, "Alan Morris [MSFT]"

Try installing the driver locally, then making the connection.
It
sounds
like not all the require files are getting to the client
machine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers
no
rights.

Thanks for your help, but this is a network printer shared by
the
server. It does not show a New Hardware Wizard.

On Mar 30, 1:42 am, "Cari \(MS-MVP\)"
<[email protected]>
wrote:
See:http://support.microsoft.com/default.aspx?scid=kb;en-us;298370

I have a network Dell M5200nprinterinstalled. I only have
this
problem with one workstation. When I try to print to the
Dell
it says
printerisnotinstalled. I go to Printers and right click on
the
printerand click on properties. Immediately a dialog box
comes
up
that says theprinterdriverisnotinstalledand asks me if I
want
to
install it.

If I click yes I can install it. I go through the install
and
select
the correctprinterdriverand then finish. The same thing
happens!
I am unable to print to theprinter. I have tried
installing a
generic HPdriverand I get the same result.

I fixed the problem once by doing a System Restore this
morning. I
thought I was out of the woods, but the problem reappeared
and
I do
notknow what to do.

As I said before, this is the only workstation with this
problem. It
is able to print to other printers.

Any Suggestions?

Thanks in advance for your help!

I have also tried that, but the same thing happens.

But, It seems to have "magically" fixed itself. This has happened
before though and then it randomly has the problem again.

Hopefully the problem doesn't come back, but if it does I'll let
you
know.

Well it is broke again! I don't know what to do. This is almost a
clean install. I just wiped the hard drive and reinstalled Win XP
Pro
1 1/2 weeks ago.

Any other suggestions?

Thanks.

 

[bcclegalemail]

On the affected workstation:

Delete every printer driver installed.
See this web site-http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Navigate to the Windows spool\printers directory and delete every file
found there.
The default spool directory is
<drive>\windows\System32\spool\printers

Install the printer driver locally connected to File.

Try printing.

Tom
MSMVP
Windows Shell\User

I tried printing to file and I get the error message "Unable to access
printer"

Thanks.

At the time the network printer is not available, are other network
functions OK?
If you you have the driver installed locally, change the port to
"File"
and try printing. Then change back to the network port and try
printing.
Let us know.
Tom
MSMVP
Windows shell/User

On Mar 30, 12:27 pm, (e-mail address removed) wrote:
On Mar 30, 11:20 am, "Alan Morris [MSFT]"
Try installing the driver locally, then making the connection.
It
sounds
like not all the require files are getting to the client
machine.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers
no
rights.

Thanks for your help, but this is a network printer shared by
the
server. It does not show a New Hardware Wizard.
On Mar 30, 1:42 am, "Cari \(MS-MVP\)"
<[email protected]>
wrote:
See:http://support.microsoft.com/default.aspx?scid=kb;en-us;298370
--
Cari (MS-MVP)
Windows Technologies - Printing &
Imaginghttp://www.coribright.com/windows

I have a network Dell M5200nprinterinstalled. I only have
this
problem with one workstation. When I try to print to the
Dell
it says
printerisnotinstalled. I go to Printers and right click on
the
printerand click on properties. Immediately a dialog box
comes
up
that says theprinterdriverisnotinstalledand asks me if I
want
to
install it.
If I click yes I can install it. I go through the install
and
select
the correctprinterdriverand then finish. The same thing
happens!
I am unable to print to theprinter. I have tried
installing a
generic HPdriverand I get the same result.
I fixed the problem once by doing a System Restore this
morning. I
thought I was out of the woods, but the problem reappeared
and
I do
notknow what to do.
As I said before, this is the only workstation with this
problem. It
is able to print to other printers.
Any Suggestions?
Thanks in advance for your help!
I have also tried that, but the same thing happens.
But, It seems to have "magically" fixed itself. This has happened
before though and then it randomly has the problem again.
Hopefully the problem doesn't come back, but if it does I'll let
you
know.
Well it is broke again! I don't know what to do. This is almost a
clean install. I just wiped the hard drive and reinstalled Win XP
Pro
1 1/2 weeks ago.
Any other suggestions?
Thanks.

Well, I'm going to reinstall Windows because that didn't seem to help
at all. I just hope the problem doesn't reoccur again!

I'll let you know.

Thanks for the help!

 

[Paul Baker [MVP, Windows - SDK]]

You might want to see what Tom has to say before doing something drastic. I
imagine he had a next step in mind depending on the results.

My own thinking is that if you installed the driver "cleanly" in this way
and it's still doing it, the driver installation may just be defective.
Reinstalling Windows would not correct that. It would be interesting to look
at the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments
registry key after the driver is allegedly installed.

Paul

On the affected workstation:

Delete every printer driver installed.
See this web site-http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Navigate to the Windows spool\printers directory and delete every file
found there.
The default spool directory is
<drive>\windows\System32\spool\printers

Install the printer driver locally connected to File.

Try printing.

Tom
MSMVP
Windows Shell\User

I tried printing to file and I get the error message "Unable to access
printer"

At the time the network printer is not available, are other network
functions OK?

If you you have the driver installed locally, change the port to
"File"
and try printing. Then change back to the network port and try
printing.

Let us know.

Tom
MSMVP
Windows shell/User

news:[email protected]...

On Mar 30, 12:27 pm, (e-mail address removed) wrote:
On Mar 30, 11:20 am, "Alan Morris [MSFT]"

Try installing the driver locally, then making the connection.
It
sounds
like not all the require files are getting to the client
machine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers
no
rights.

Thanks for your help, but this is a network printer shared by
the
server. It does not show a New Hardware Wizard.

On Mar 30, 1:42 am, "Cari \(MS-MVP\)"
<[email protected]>
wrote:
See:http://support.microsoft.com/default.aspx?scid=kb;en-us;298370

I have a network Dell M5200nprinterinstalled. I only have
this
problem with one workstation. When I try to print to the
Dell
it says
printerisnotinstalled. I go to Printers and right click on
the
printerand click on properties. Immediately a dialog box
comes
up
that says theprinterdriverisnotinstalledand asks me if I
want
to
install it.

If I click yes I can install it. I go through the install
and
select
the correctprinterdriverand then finish. The same thing
happens!
I am unable to print to theprinter. I have tried
installing a
generic HPdriverand I get the same result.

I fixed the problem once by doing a System Restore this
morning. I
thought I was out of the woods, but the problem reappeared
and
I do
notknow what to do.

As I said before, this is the only workstation with this
problem. It
is able to print to other printers.

Any Suggestions?

Thanks in advance for your help!

I have also tried that, but the same thing happens.

But, It seems to have "magically" fixed itself. This has happened
before though and then it randomly has the problem again.

Hopefully the problem doesn't come back, but if it does I'll let
you
know.

Well it is broke again! I don't know what to do. This is almost a
clean install. I just wiped the hard drive and reinstalled Win XP
Pro
1 1/2 weeks ago.

Any other suggestions?

Thanks.

Well, I'm going to reinstall Windows because that didn't seem to help
at all. I just hope the problem doesn't reoccur again!

I'll let you know.

Thanks for the help!

 

[bcclegalemail]

You might want to see what Tom has to say before doing something drastic. I
imagine he had a next step in mind depending on the results.

My own thinking is that if you installed the driver "cleanly" in this way
and it's still doing it, the driver installation may just be defective.
Reinstalling Windows would not correct that. It would be interesting to look
at the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments
registry key after the driver is allegedly installed.

Paul

On the affected workstation:
Delete every printer driver installed.
See this web site-http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
Navigate to the Windows spool\printers directory and delete every file
found there.
The default spool directory is
<drive>\windows\System32\spool\printers
Install the printer driver locally connected to File.
Try printing.
Tom
MSMVP
Windows Shell\User

I tried printing to file and I get the error message "Unable to access
printer"
Thanks.
At the time the network printer is not available, are other network
functions OK?
If you you have the driver installed locally, change the port to
"File"
and try printing. Then change back to the network port and try
printing.
Let us know.
Tom
MSMVP
Windows shell/User

On Mar 30, 12:27 pm, (e-mail address removed) wrote:
On Mar 30, 11:20 am, "Alan Morris [MSFT]"
Try installing the driver locally, then making the connection.
It
sounds
like not all the require files are getting to the client
machine.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers
no
rights.

Thanks for your help, but this is a network printer shared by
the
server. It does not show a New Hardware Wizard.
On Mar 30, 1:42 am, "Cari \(MS-MVP\)"
<[email protected]>
wrote:
See:http://support.microsoft.com/default.aspx?scid=kb;en-us;298370
--
Cari (MS-MVP)
Windows Technologies - Printing &
Imaginghttp://www.coribright.com/windows

I have a network Dell M5200nprinterinstalled. I only have
this
problem with one workstation. When I try to print to the
Dell
it says
printerisnotinstalled. I go to Printers and right click on
the
printerand click on properties. Immediately a dialog box
comes
up
that says theprinterdriverisnotinstalledand asks me if I
want
to
install it.
If I click yes I can install it. I go through the install
and
select
the correctprinterdriverand then finish. The same thing
happens!
I am unable to print to theprinter. I have tried
installing a
generic HPdriverand I get the same result.
I fixed the problem once by doing a System Restore this
morning. I
thought I was out of the woods, but the problem reappeared
and
I do
notknow what to do.
As I said before, this is the only workstation with this
problem. It
is able to print to other printers.
Any Suggestions?
Thanks in advance for your help!
I have also tried that, but the same thing happens.
But, It seems to have "magically" fixed itself. This has happened
before though and then it randomly has the problem again.
Hopefully the problem doesn't come back, but if it does I'll let
you
know.
Well it is broke again! I don't know what to do. This is almost a
clean install. I just wiped the hard drive and reinstalled Win XP
Pro
1 1/2 weeks ago.
Any other suggestions?
Thanks.

Well, I'm going to reinstall Windows because that didn't seem to help
at all. I just hope the problem doesn't reoccur again!

I'll let you know.

Thanks for the help!

Yes, I agree.

However, I have never had a problem with this printer driver before.
I found a work around that was truly much simpler than trying to go
through hours of work. We just had a person leave that had basically
the same machine as the one that I am having the problem with so I
switched them. Now the person who had the problem can print just fine
and I can use her PC somewhere else that doesn't have to print to the
Dell.

Thanks for all of your help. I agree it would be nice to figure out
what the problem is and fix it, but it isn't worth all the time and
effort trying to get it to work. I've already wasted enough of my and
her time trying to fix it.

 

[bcclegalemail]

You might want to see what Tom has to say before doing something drastic. I
imagine he had a next step in mind depending on the results.

My own thinking is that if you installed the driver "cleanly" in this way
and it's still doing it, the driver installation may just be defective.
Reinstalling Windows would not correct that. It would be interesting to look
at the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments
registry key after the driver is allegedly installed.

Paul

news:[email protected]...

On the affected workstation:
Delete every printer driver installed.
See this web site-http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
Navigate to the Windows spool\printers directory and delete every file
found there.
The default spool directory is
<drive>\windows\System32\spool\printers
Install the printer driver locally connected to File.
Try printing.
Tom
MSMVP
Windows Shell\User

I tried printing to file and I get the error message "Unable to access
printer"
Thanks.
At the time the network printer is not available, are other network
functions OK?
If you you have the driver installed locally, change the port to
"File"
and try printing. Then change back to the network port and try
printing.
Let us know.
Tom
MSMVP
Windows shell/User

On Mar 30, 12:27 pm, (e-mail address removed) wrote:
On Mar 30, 11:20 am, "Alan Morris [MSFT]"
Try installing the driver locally, then making the connection.
It
sounds
like not all the require files are getting to the client
machine.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers
no
rights.

Thanks for your help, but this is a network printer shared by
the
server. It does not show a New Hardware Wizard.
On Mar 30, 1:42 am, "Cari \(MS-MVP\)"
<[email protected]>
wrote:
See:http://support.microsoft.com/default.aspx?scid=kb;en-us;298370
--
Cari (MS-MVP)
Windows Technologies - Printing &
Imaginghttp://www.coribright.com/windows

I have a network Dell M5200nprinterinstalled. I only have
this
problem with one workstation. When I try to print to the
Dell
it says
printerisnotinstalled. I go to Printers and right click on
the
printerand click on properties. Immediately a dialog box
comes
up
that says theprinterdriverisnotinstalledand asks me if I
want
to
install it.
If I click yes I can install it. I go through the install
and
select
the correctprinterdriverand then finish. The same thing
happens!
I am unable to print to theprinter. I have tried
installing a
generic HPdriverand I get the same result.
I fixed the problem once by doing a System Restore this
morning. I
thought I was out of the woods, but the problem reappeared
and
I do
notknow what to do.
As I said before, this is the only workstation with this
problem. It
is able to print to other printers.
Any Suggestions?
Thanks in advance for your help!
I have also tried that, but the same thing happens.
But, It seems to have "magically" fixed itself. This has happened
before though and then it randomly has the problem again.
Hopefully the problem doesn't come back, but if it does I'll let
you
know.
Well it is broke again! I don't know what to do. This is almost a
clean install. I just wiped the hard drive and reinstalled Win XP
Pro
1 1/2 weeks ago.
Any other suggestions?
Thanks.
Well, I'm going to reinstall Windows because that didn't seem to help
at all. I just hope the problem doesn't reoccur again!
I'll let you know.
Thanks for the help!

Yes, I agree.

However, I have never had a problem with this printer driver before.
I found a work around that was truly much simpler than trying to go
through hours of work. We just had a person leave that had basically
the same machine as the one that I am having the problem with so I
switched them. Now the person who had the problem can print just fine
and I can use her PC somewhere else that doesn't have to print to the
Dell.

Thanks for all of your help. I agree it would be nice to figure out
what the problem is and fix it, but it isn't worth all the time and
effort trying to get it to work. I've already wasted enough of my and
her time trying to fix it.

For an odd twist, the computer I just gave her has done the same
thing. There are two other people connected and printing to this
printer and have not experienced this problem whatsoever.

I have no idea what to do now. Does this narrow down the problem for
anyone?

Thanks

 

[bcclegalemail]

You might want to see what Tom has to say before doing something drastic. I
imagine he had a next step in mind depending on the results.
My own thinking is that if you installed the driver "cleanly" in this way
and it's still doing it, the driver installation may just be defective.
Reinstalling Windows would not correct that. It would be interesting to look
at the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments
registry key after the driver is allegedly installed.
Paul

On the affected workstation:
Delete every printer driver installed.
See this web site-http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
Navigate to the Windows spool\printers directory and delete every file
found there.
The default spool directory is
<drive>\windows\System32\spool\printers
Install the printer driver locally connected to File.
Try printing.
Tom
MSMVP
Windows Shell\User

I tried printing to file and I get the error message "Unable to access
printer"
Thanks.
At the time the network printer is not available, are other network
functions OK?
If you you have the driver installed locally, change the port to
"File"
and try printing. Then change back to the network port and try
printing.
Let us know.
Tom
MSMVP
Windows shell/User

On Mar 30, 12:27 pm, (e-mail address removed) wrote:
On Mar 30, 11:20 am, "Alan Morris [MSFT]"
Try installing the driver locally, then making the connection.
It
sounds
like not all the require files are getting to the client
machine.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers
no
rights.

Thanks for your help, but this is a network printer shared by
the
server. It does not show a New Hardware Wizard.
On Mar 30, 1:42 am, "Cari \(MS-MVP\)"
<[email protected]>
wrote:
See:http://support.microsoft.com/default.aspx?scid=kb;en-us;298370
--
Cari (MS-MVP)
Windows Technologies - Printing &
Imaginghttp://www.coribright.com/windows

I have a network Dell M5200nprinterinstalled. I only have
this
problem with one workstation. When I try to print to the
Dell
it says
printerisnotinstalled. I go to Printers and right click on
the
printerand click on properties. Immediately a dialog box
comes
up
that says theprinterdriverisnotinstalledand asks me if I
want
to
install it.
If I click yes I can install it. I go through the install
and
select
the correctprinterdriverand then finish. The same thing
happens!
I am unable to print to theprinter. I have tried
installing a
generic HPdriverand I get the same result.
I fixed the problem once by doing a System Restore this
morning. I
thought I was out of the woods, but the problem reappeared
and
I do
notknow what to do.
As I said before, this is the only workstation with this
problem. It
is able to print to other printers.
Any Suggestions?
Thanks in advance for your help!
I have also tried that, but the same thing happens.
But, It seems to have "magically" fixed itself. This has happened
before though and then it randomly has the problem again.
Hopefully the problem doesn't come back, but if it does I'll let
you
know.
Well it is broke again! I don't know what to do. This is almost a
clean install. I just wiped the hard drive and reinstalled Win XP
Pro
1 1/2 weeks ago.
Any other suggestions?
Thanks.
Well, I'm going to reinstall Windows because that didn't seem to help
at all. I just hope the problem doesn't reoccur again!
I'll let you know.
Thanks for the help!

Yes, I agree.

However, I have never had a problem with this printer driver before.
I found a work around that was truly much simpler than trying to go
through hours of work. We just had a person leave that had basically
the same machine as the one that I am having the problem with so I
switched them. Now the person who had the problem can print just fine
and I can use her PC somewhere else that doesn't have to print to the
Dell.

Thanks for all of your help. I agree it would be nice to figure out
what the problem is and fix it, but it isn't worth all the time and
effort trying to get it to work. I've already wasted enough of my and
her time trying to fix it.

For an odd twist, the computer I just gave her has done the same
thing. There are two other people connected and printing to this
printer and have not experienced this problem whatsoever.

I have no idea what to do now. Does this narrow down the problem for
anyone?

Thanks

Well I think I found a way around it that seems to work.
I went on the server and went to Add a Printer. I then chose the
printer port to point to the printer I want to print to and then I
used an HP 8100 print driver. I then added that printer to the client
computer and it seems to be working correctly for now. The Dell
doesn't really have any special features that can be used with its own
driver so I don't think I'm sacrificing much.

I'll let you all know if there are any updates.

 

[Tom Ferguson]

On Apr 2, 3:24 pm, "Paul Baker [MVP, Windows - SDK]"

You might want to see what Tom has to say before doing something
drastic. I
imagine he had a next step in mind depending on the results.

My own thinking is that if you installed the driver "cleanly" in
this way
and it's still doing it, the driver installation may just be
defective.
Reinstalling Windows would not correct that. It would be
interesting to look
at the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments
registry key after the driver is allegedly installed.



On the affected workstation:

Delete every printer driver installed.
See this web
site-http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Navigate to the Windows spool\printers directory and delete
every file
found there.
The default spool directory is
<drive>\windows\System32\spool\printers

Install the printer driver locally connected to File.

Try printing.

Tom
MSMVP
Windows Shell\User

I tried printing to file and I get the error message "Unable
to access
printer"

On Mar 31, 9:50 am, "Tom Ferguson" <[email protected]>
wrote:
At the time the network printer is not available, are other
network
functions OK?

If you you have the driver installed locally, change the
port to
"File"
and try printing. Then change back to the network port and
try
printing.

Let us know.

Tom
MSMVP
Windows shell/User

news:[email protected]...

On Mar 30, 12:27 pm, (e-mail address removed) wrote:
On Mar 30, 11:20 am, "Alan Morris [MSFT]"

Try installing the driver locally, then making the
connection.
It
sounds
like not all the require files are getting to the
client
machine.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base
here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties,
and confers
no
rights.

Thanks for your help, but this is a network printer
shared by
the
server. It does not show a New Hardware Wizard.

On Mar 30, 1:42 am, "Cari \(MS-MVP\)"
<[email protected]>
wrote:
See:http://support.microsoft.com/default.aspx?scid=kb;en-us;298370

I have a network Dell M5200nprinterinstalled. I
only have
this
problem with one workstation. When I try to
print to the
Dell
it says
printerisnotinstalled. I go to Printers and right
click on
the
printerand click on properties. Immediately a
dialog box
comes
up
that says theprinterdriverisnotinstalledand asks
me if I
want
to
install it.

If I click yes I can install it. I go through
the install
and
select
the correctprinterdriverand then finish. The
same thing
happens!
I am unable to print to theprinter. I have tried
installing a
generic HPdriverand I get the same result.

I fixed the problem once by doing a System
Restore this
morning. I
thought I was out of the woods, but the problem
reappeared
and
I do
notknow what to do.

As I said before, this is the only workstation
with this
problem. It
is able to print to other printers.

Any Suggestions?

Thanks in advance for your help!

I have also tried that, but the same thing happens.

But, It seems to have "magically" fixed itself. This
has happened
before though and then it randomly has the problem
again.

Hopefully the problem doesn't come back, but if it does
I'll let
you
know.

Well it is broke again! I don't know what to do. This
is almost a
clean install. I just wiped the hard drive and
reinstalled Win XP
Pro
1 1/2 weeks ago.

Any other suggestions?

Well, I'm going to reinstall Windows because that didn't seem
to help
at all. I just hope the problem doesn't reoccur again!

I'll let you know.

Thanks for the help!

Yes, I agree.

However, I have never had a problem with this printer driver
before.
I found a work around that was truly much simpler than trying to go
through hours of work. We just had a person leave that had
basically
the same machine as the one that I am having the problem with so I
switched them. Now the person who had the problem can print just
fine
and I can use her PC somewhere else that doesn't have to print to
the
Dell.

Thanks for all of your help. I agree it would be nice to figure
out
what the problem is and fix it, but it isn't worth all the time and
effort trying to get it to work. I've already wasted enough of my
and
her time trying to fix it.

For an odd twist, the computer I just gave her has done the same
thing. There are two other people connected and printing to this
printer and have not experienced this problem whatsoever.

I have no idea what to do now. Does this narrow down the problem for
anyone?

Thanks

Well I think I found a way around it that seems to work.
I went on the server and went to Add a Printer. I then chose the
printer port to point to the printer I want to print to and then I
used an HP 8100 print driver. I then added that printer to the client
computer and it seems to be working correctly for now. The Dell
doesn't really have any special features that can be used with its own
driver so I don't think I'm sacrificing much.

I'll let you all know if there are any updates.

Interesting. And yet doing that with the "correct" printer driver does
not work.

Hope it keeps working.

Tom
MSMVP
Windows Shell/User