Portions of MS AS not available

[jfidel]

After installing on a machine with Norton System Works
2005, the advanced tools are not available. Could this
be a problem with competing programs wanting to control
similar events?

 

[Bill Sanderson]

I'm not sure--thanks for mentioning Norton System Works. Others have
reported this symptom, but without clear resolution--i.e. I don't have a
workaround for you.

 

[Guest]

Bill,

Thanks for the reply. I think it is the System Optimizer
that comes with Norton. It does much of the same thing
as MSAS and probably does not allow any other program
access to those adjustment.

I have not found a way to uninstall just that tool from
Norton.

John

 

[Sven Schaefer]

After installing on a machine with Norton System Works
2005, the advanced tools are not available. Could this
be a problem with competing programs wanting to control
similar events?

Are only the advanced tools not available or are there other portions of the
application not working (missing text labels, real time protection settings
in the options dialog do not stick etc.)? Is there an error message written
to the error.log in the MSAS installation directory claiming that there was
a problem loading a (unspecified) DLL?

Sven

 

[Guest]

-----Original Message-----
After installing on a machine with Norton System Works
2005, the advanced tools are not available. Could this
be a problem with competing programs wanting to control
similar events?
.
Did you shut down everything, esp. all Norton stuff

before installing MS Anti-Spy. Also, Norton has been
known to cause problems of various, unexpected sorts.
Try RegVac to clean, fix up, back up, & defrag. the
registry (superwin.com)free for 30 days, McAfee Anti-
Virus $30 or so, AdAware SE personal (free), Spyware
Guard & Spyware Blaster (both free). Get rid of anything
Norton & get a refund (sorry).

 

[Pat Cook]

Also, (I forgot to add this), get ZoneAlarm firewall(free
@ zonelabs.com) or ZoneAlarm Pro 5 (about $40 or less)

 

[Guest]

The internet agents appear to be disabled; the blocked
events log does not display; the system explorer portion
of advanced tools is blank.

There are no errors upon scanning, installing etc. The
error log has lots of entries in it.

Thanks for your assistance.

Jfidel

 

[Sven Schaefer]

The internet agents appear to be disabled; the blocked
events log does not display; the system explorer portion
of advanced tools is blank.

There are no errors upon scanning, installing etc. The
error log has lots of entries in it.

Is there a file named vba6.dll anywhere on your system? If not, look for a
file named vbe6.dll (usually found in C:\Program Files\Common
Files\Microsoft Shared\VBA\VBA6). The easiest way to fix the problems you
experience without having to mess with the registry is to rename the file
vbe6.dll you found in the folder mentioned above to vba6.dll and to copy it
to the MS AS installation directory (or use an existing copy of vba6.dll you
may find on your system).

This problem apparently is caused by defective registration information for
the VBA runtime, I'm not sure if this is caused by the MS AS installer or by
another applications distributing or using this file. On my system the COM
registration for VBA pointed to vba6.dll in the MS AS folder (there is no
such file and it is not installed by MS AS or part of the installer) and to
a temporary file in the Windows Temp folder which got deleted since.

Sven

 

[Guest]

Hi Sven,

Renamed and copied the DLL into the MSAS install
directory. Started MSAS with no difference.

Jfidel

 

[Sven Schaefer]

Renamed and copied the DLL into the MSAS install
directory. Started MSAS with no difference.

Hm, this fixed it for me when I was trying to determine which Dll could be
missing (as the error log indicates).

What does the (Default) value of the key
HKEY_CLASSES_ROOT\TypeLib\{000204EF-0000-0000-C000-000000000046}\6.0\9\win32
registry on your system read?

This was D:\Program Files\Microsoft AntiSpyware\VBA6.dll on my system when
there similar problems like the ones you encountered, changing this to
C:\WINDOWS\system32\MSVBVM60.DLL (path for my system) made it work
correctly.

Sven

 

[DanR]

Are only the advanced tools not available or are there other portions of the
application not working (missing text labels, real time protection settings
in the options dialog do not stick etc.)? Is there an error message written
to the error.log in the MSAS installation directory claiming that there was
a problem loading a (unspecified) DLL?

Sven

For me the only "advanced tool" that doesn't work is System Explorers. And I do
have Norton System Works installed. But even a safe boot or a minimal boot does
not fix the problem. I do get an entry to the error log every time I try to open
System Explorers. If I open MSAS and do NOT try to open System Explorers there
is NO error added to the log but if I open MSAS and do try to open System
Explorers there is an entry added to the error log file. As far as I can tell
all other functions of the program are working OK.
I have attached a copy of my error log renamed error.txt.