Please Help:Query Modem Error

[Guest]

When I query the modem I get "The modem failed to respond. Make sure it is
properly connected and turned on. If it is an internal modem or it is
connected, verify that the interrupt for the port is properly set." I have
already uninstalled it and the drivers etc. I have run spyware, virus and
registry scans. I tried other modems in case it was just a bad modem. I would
prefer not to have to format and start from scratch. I have been searching
the internet for the past 3 weeks without any fixes. Can anybody please help.

 

[Guest]

When I query the modem I get "The modem failed to respond. Make sure it is
properly connected and turned on. If it is an internal modem or it is
connected, verify that the interrupt for the port is properly set." I have
already uninstalled it and the drivers etc. I have run spyware, virus and
registry scans. I tried other modems in case it was just a bad modem. I would
prefer not to have to format and start from scratch. I have been searching
the internet for the past 3 weeks without any fixes. Can anybody please help.

But did you installed the Modem after you uninstalled it?.
First is to Run this Command in the Run Command Prompt:
sfc /scannow click [OK] and wait for it to finish and get your XP CD
hand to insert it if it asked you so.
Reboot your machine, then Put your Modem CD and select Install Driver form
my Modem then it will Prompt you to connect the Modem to the computer do so,
then the System will copy the files into your computer and it will ask you to
Reboot to finish the installation and set up your User name and Password.
When Rebooted and finished the installation, see if you got the Modem
Connectivity Lights on the Modem, you will have Three lIghts:
1st : For Power connectivity
2nd: Modem Connectivity
3rd: Data Connectivity
If you you can see these light then you have connection, if you can't then
try the Diagnostic tool on the Modem and Run it it will show HTML page with
the result of testing that took place:
Line : Pass
Network: Pass
Modem: Pass
etc...
From there you will know where the fault is, also Check the Device Manager
for any Conflict in * IRQ * and you can troubleshoot your Modem on there.
If all fail you should contact your ISP to supply you with a new modem or
Take step-by-step on setting up the Modem and if there is any problem they
should assist you on it.
HTH.
Please let us know your progress.
Regs,
nass

 

[Guest]

When I query the modem I get "The modem failed to respond. Make sure it is
properly connected and turned on. If it is an internal modem or it is
connected, verify that the interrupt for the port is properly set." I have
already uninstalled it and the drivers etc. I have run spyware, virus and
registry scans. I tried other modems in case it was just a bad modem. I would
prefer not to have to format and start from scratch. I have been searching
the internet for the past 3 weeks without any fixes. Can anybody please help.

But did you installed the Modem after you uninstalled it?.
First is to Run this Command in the Run Command Prompt:
sfc /scannow click [OK] and wait for it to finish and get your XP CD
hand to insert it if it asked you so.
Reboot your machine, then Put your Modem CD and select Install Driver form
my Modem then it will Prompt you to connect the Modem to the computer do so,
then the System will copy the files into your computer and it will ask you to
Reboot to finish the installation and set up your User name and Password.
When Rebooted and finished the installation, see if you got the Modem
Connectivity Lights on the Modem, you will have Three lIghts:
1st : For Power connectivity
2nd: Modem Connectivity
3rd: Data Connectivity
If you you can see these light then you have connection, if you can't then
try the Diagnostic tool on the Modem and Run it it will show HTML page with
the result of testing that took place:
Line : Pass
Network: Pass
Modem: Pass
etc...
From there you will know where the fault is, also Check the Device Manager
for any Conflict in * IRQ * and you can troubleshoot your Modem on there.
If all fail you should contact your ISP to supply you with a new modem or
Take step-by-step on setting up the Modem and if there is any problem they
should assist you on it.
HTH.
Please let us know your progress.
Regs,
nass

I uninstalled the modem. Then restarted windows and ran sfc /scannow. Then
reinstalled the modem (internal GTW v.92 voicemodem). This time when it
installed, it asked for the driver cd, but still has the same problem after I
finished.