Photo Story 3 error 28000 when installing

[Guest]

I get this error " Error 28000.Generic custom action" when i try to install
Photo Story 3.

* I did Validation for my windows [Windows Genuine Advantage validation.]
* I Have all System Requirements for Photo Story 3
* I'm using Windows XP Home edition, Microsoft Windows Media Player 10
I have seen the similar thread, but the suggested fix doesn t work for me .
Any other hint ?

 

[John Inzer]

I get this error " Error 28000.Generic custom action" when
i try to install Photo Story 3.

* I did Validation for my windows [Windows Genuine
Advantage validation.]
* I Have all System Requirements for Photo Story 3
* I'm using Windows XP Home edition, Microsoft Windows
Media Player 10
I have seen the similar thread, but the suggested fix
doesn t work for me . Any other hint ?

=============================
The following article written for PhotoStory 2
(Microsoft Plus! Digital Media Edition)
has been reported to solve the:
("Error 28000. Generic custom action")
error also.

(813649) Error 27000 or Error 1304 When
You Try to Install Microsoft Plus! Digital Media
Edition
http://support.microsoft.com/?kbid=813649

If you try it, let us know the outcome.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg

 

[Guest]

John
I have already tried this fix but it seems that the calcs command given in
this tip doensn't work in Windows XP home edition !
The message I get when running the calcs command

cacls.exe "%ALLUSERSPROFILE%\Documents" /G BUILTIN\Administrators:F
is (sorry its in french..)
"le mappage entre les noms et les ID de securité n'a pas été effectué"
Which i may translate in somthing like : The mapping between Names and
Security ID has not been performed"
Thanks if you may help.

I get this error " Error 28000.Generic custom action" when
i try to install Photo Story 3.

* I did Validation for my windows [Windows Genuine
Advantage validation.]
* I Have all System Requirements for Photo Story 3
* I'm using Windows XP Home edition, Microsoft Windows
Media Player 10
I have seen the similar thread, but the suggested fix
doesn t work for me . Any other hint ?

=============================
The following article written for PhotoStory 2
(Microsoft Plus! Digital Media Edition)
has been reported to solve the:
("Error 28000. Generic custom action")
error also.

(813649) Error 27000 or Error 1304 When
You Try to Install Microsoft Plus! Digital Media
Edition
http://support.microsoft.com/?kbid=813649

If you try it, let us know the outcome.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg

 

[John Inzer]

John
I have already tried this fix but it seems that the calcs
command given in this tip doensn't work in Windows XP
home edition !
The message I get when running the calcs command

cacls.exe "%ALLUSERSPROFILE%\Documents" /G
BUILTIN\Administrators:F
is (sorry its in french..)
"le mappage entre les noms et les ID de securité n'a pas
été effectué" Which i may translate in somthing like :
The mapping between Names and Security ID has not been
performed"
Thanks if you may help.

=============================
Sorry, but that's all I have.

Some WinXP users have reported it to
work but apparently it doesn't work for
everyone. Maybe the French version of
WinXP requires different commands.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg

 

[NICHOLAS DEVORE]

Rem78,

I too tried this fix and got the "Mapping between name and security"
notification. I had to create an Environment Variable named ALLUSERPROFILE
and point it to "c:\Documents and Settings\All Users" and then restart and
THEN I could set the directory security using those cacls.exe commands.

However, upon attempting to install PS3, I then got an error message saying
"Error creating c:\Documents and Settings\All Users\My Music". So I took a
look, and sure enough, the folder exists. So, either the installer does not
check first to see if the folder exists, or something else is wrong on my
system.

Any ideas?

-Nick

 

[John Inzer]

Rem78,

I too tried this fix and got the "Mapping between name
and security" notification. I had to create an
Environment Variable named ALLUSERPROFILE and point it to
"c:\Documents and Settings\All Users" and then restart
and THEN I could set the directory security using those
cacls.exe commands.
However, upon attempting to install PS3, I then got an
error message saying "Error creating c:\Documents and
Settings\All Users\My Music". So I took a look, and sure
enough, the folder exists. So, either the installer does
not check first to see if the folder exists, or something
else is wrong on my system.
Any ideas?

-Nick

==============================
Sorry, but that's all I have on the subject.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg

 

[Guest]

I finaly found the solution. As I have a french version of Windows XP Home,
I' ll give it in french. I hope someone can translate
I went to 'poste de travail"
Right clicked on folder "document"
left click on "proprietés"

selected "partage " option
click on" partager ce dossier sur le reseau"
and then run the installation file. It works.

 

[John Inzer]

I finaly found the solution. As I have a french version of
Windows XP Home, I' ll give it in french. I hope someone
can translate
I went to 'poste de travail"
Right clicked on folder "document"
left click on "proprietés"

selected "partage " option
click on" partager ce dossier sur le reseau"
and then run the installation file. It works.

==================================
Thanks for the update.

I'm glad you found your solution.


--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg

 

[Guest]

==================================
Thanks for the update.

I'm glad you found your solution.


--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg

I have the same problem when installing picture story 3.

It is error 28000 Generic custom action error.
Did anyone find a fix so I can install the program???
I have XP Pro.
thanks for any reply