Page Cannot Be Displayed

S

Scott

A friend has asked me to take a look at her computer. Something seems to be
blocking internet access and for the life of me I cannot figure it out. I
hope somebody can help.

We're using a dial-up internet connection (bellsouth) which connects just
fine if not a bit slow - 26.4kbps, however, no matter what website I try to
go to the response is "The page cannot be displayed".

I've tried reinstalling IE6 and I've tried resetting all of the IE6 settings
to default and nothing seems to work.

Can anyone offer any suggestions on how to fix IE6?

I'm running this on a XP home edition box from Dell.
 
H

Haggis

Scott said:
A friend has asked me to take a look at her computer. Something seems to be
blocking internet access and for the life of me I cannot figure it out. I
hope somebody can help.

We're using a dial-up internet connection (bellsouth) which connects just
fine if not a bit slow - 26.4kbps, however, no matter what website I try
to
go to the response is "The page cannot be displayed".

I've tried reinstalling IE6 and I've tried resetting all of the IE6
settings
to default and nothing seems to work.

Can anyone offer any suggestions on how to fix IE6?

I'm running this on a XP home edition box from Dell.
Click to expand...

check your TCP/IP properties for proper DNS and Gateway settings....
 
C

Chuck

A friend has asked me to take a look at her computer. Something seems to be
blocking internet access and for the life of me I cannot figure it out. I
hope somebody can help.

We're using a dial-up internet connection (bellsouth) which connects just
fine if not a bit slow - 26.4kbps, however, no matter what website I try to
go to the response is "The page cannot be displayed".

I've tried reinstalling IE6 and I've tried resetting all of the IE6 settings
to default and nothing seems to work.

Can anyone offer any suggestions on how to fix IE6?

I'm running this on a XP home edition box from Dell.
Click to expand...

Scott,

Have you or your friend talked to BellSouth Tech Support? I'd be curious why
she's only getting 26K connection - have you checked her dialup settings? Asked
what DNS servers she should be using?

Do some basic diagnoses when connected.

Provide ipconfig information.
Start - Run - "cmd". Type "ipconfig /all >c:\ipconfig.txt" into the command
window - Open c:\ipconfig.txt in Notepad, copy and paste into your next post.
Identify operating system (by name and version).

From a command window:
1) Ping www.yahoo.com.
2) Ping 66.94.230.33.
Report success / exact text of error messages.

From your browser:
3) Browse www.yahoo.com.
4) Browse 66.94.230.33.
Report success / exact text of error messages.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
S

Scott

Chuck,

Here's the info you requested...
Have you or your friend talked to BellSouth Tech Support? I'd be curious why
she's only getting 26K connection - have you checked her dialup settings? Asked
what DNS servers she should be using?
Click to expand...

I will contact BellSouth to learn more about their dial-up settings.

The computer is running XP Home Edition SP1 and IE6 SP1
Provide ipconfig information.
Click to expand...

Windows IP Configuration
Host Name . . . . . . . . . . . . : thanksgiving
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
PPP adapter Dial-up Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 65.6.248.85
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 65.6.248.85
DNS Servers . . . . . . . . . . . : 205.152.37.23
205.152.132.23
From a command window:
1) Ping www.yahoo.com.
Click to expand...

"Ping request could not find hose www.yahoo.com. Please check the name and
try again.
2) Ping 66.94.230.33.
Click to expand...

Ping Statistics:
Packets Sent = 4, Received =4, Lost = 0
Approximate round trip times in milli-seconds:
Minimum = 244ms, Maximum = 275ms, Average=254ms
From your browser:
3) Browse www.yahoo.com.
Click to expand...

I typed www.yahoo.com in the Address bar and it returned
http:///? www.yahoo.com and it also returned "The page cannot be
displayed"

I edited the Address bar to http://www.yahoo.com and it still returned "The
page cannot be displayed"
4) Browse 66.94.230.33.
Click to expand...

I typed 66.94.230.33 in the Address bar and it returned
http:///? 66.94.230.33 and it also returned "The page cannot be displayed"

I edited the Address bar to http://66.94.230.33 and it still returned "The
page cannot be displayed"

Scott
 
C

Chuck

Chuck,

Here's the info you requested...


I will contact BellSouth to learn more about their dial-up settings.

The computer is running XP Home Edition SP1 and IE6 SP1


Windows IP Configuration
Host Name . . . . . . . . . . . . : thanksgiving
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
PPP adapter Dial-up Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 65.6.248.85
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 65.6.248.85
DNS Servers . . . . . . . . . . . : 205.152.37.23
205.152.132.23


"Ping request could not find hose www.yahoo.com. Please check the name and
try again.


Ping Statistics:
Packets Sent = 4, Received =4, Lost = 0
Approximate round trip times in milli-seconds:
Minimum = 244ms, Maximum = 275ms, Average=254ms


I typed www.yahoo.com in the Address bar and it returned
http:///? www.yahoo.com and it also returned "The page cannot be
displayed"

I edited the Address bar to http://www.yahoo.com and it still returned "The
page cannot be displayed"


I typed 66.94.230.33 in the Address bar and it returned
http:///? 66.94.230.33 and it also returned "The page cannot be displayed"

I edited the Address bar to http://66.94.230.33 and it still returned "The
page cannot be displayed"
Click to expand...

Scott,

The DNS servers (205.152.37.23 and 205.152.132.23) are in Atlanta and New
Orleans. You are in South Carolina or somewhere near there. Both servers are
probably reasonably close, for dialup anyway, but it would be interesting to see
traceroutes to both from your friends system.

But that doesn't explain the browser problem with accessing www.yahoo.com by IP
address. I'm betting you should be checking for spyware, specifically a browser
and / or DNS hijack of some type.

DNS resolution is affected by the LSP / Winsock subsystem.
http://support.microsoft.com/?id=318584
http://support.microsoft.com/?id=811259

Give LSP-Fix and WinsockLSPFix a shot first <http://www.cexx.org/lspfix.htm>.

Now check for adware / crapware / spyware. Start by downloading each of the
following free tools (To your computer then figure a way to copy them to your
friend's computer?):
AdAware <http://www.lavasoftusa.com/>
CWShredder <http://www.majorgeeks.com/download4086.html>
HijackThis <http://www.majorgeeks.com/download.php?det=3155>
Spybot S&D <http://www.safer-networking.org/index.php?page=download>
Stinger <http://us.mcafee.com/virusInfo/default.asp?id=stinger>

Create a separate folder for HijackThis, such as C:\HijackThis - copy the
downloaded file there. AdAware and Spybot S&D have install routines - run them.
The other downloaded programs can be copied into, and run from, any convenient
folder.

First, run Stinger. Have it remove any problems found.

Next, close all Internet Explorer and Outlook windows, and run CWShredder. Have
it fix all problems found.

Next, run AdAware. First update it ("Check for updates now"), configure for
full scan (<http://www.lavahelp.com/howto/fullscan/>), then scan. When scanning
finishes, remove all Critical Objects found.

Next, run Spybot S&D. First update it ("Search for updates"), then run a scan
("Check for problems"). Trust Spybot, and delete everything ("Fix Problems")
that is displayed in Red.

Then, run HijackThis ("Scan"). Do NOT make any changes immediately. Save the
HJT Log.
<http://forums.spywareinfo.com/index.php?showtopic=227>

Finally, have your HJT log interpreted by experts at one or more of the
following security forums (and please post a link to your forum posts, here):
Aumha: <http://forum.aumha.org/index.php>
Net-Integration: <http://forums.net-integration.net/>
Spyware Info: <http://forums.spywareinfo.com/>
Spyware Warrior: <http://spywarewarrior.com/index.php>
Tom Coyote: <http://forums.tomcoyote.org/>

If removal of any spyware affects your ability to access the internet (some
spyware builds itself into the network software, and its removal may damage your
network), run LSP-Fix and / or WinsockXPFIx again.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
S

Scott

Found and fixed the problem! I did a lot of reading last night and found the
following thread and fix...

These guys had the same problem as I was having...

http://www.ozzu.com/ftopic25566.html

This fix was one of the suggestions and it worked for me...

http://home.earthlink.net/~lreynol929/ruXP/Internet/fixing.htm

The link to winsockxpfix was broken (page not found) but I found it other
places after doing a Google search for the program.

I am back in business! Thanks to all for your help!

(Chuck - thanks for the WinsockXPFix suggestion. I read your post moments
after finding the fix. I really appreciate your help.)

Scott
 
C

Chuck

Found and fixed the problem! I did a lot of reading last night and found the
following thread and fix...

These guys had the same problem as I was having...

http://www.ozzu.com/ftopic25566.html

This fix was one of the suggestions and it worked for me...

http://home.earthlink.net/~lreynol929/ruXP/Internet/fixing.htm

The link to winsockxpfix was broken (page not found) but I found it other
places after doing a Google search for the program.

I am back in business! Thanks to all for your help!

(Chuck - thanks for the WinsockXPFix suggestion. I read your post moments
after finding the fix. I really appreciate your help.)

Scott
Click to expand...

Scott,

That's great news. Glad you figured it out. Thanks for letting us know.

Now please protect yourself from future LSP corruption by hijackers. Use those
security tools, and harden your computer.

Harden your browser. There are various websites which will check for
vulnerabilities, here are three which I use.
http://www.jasons-toolbox.com/BrowserSecurity/
http://bcheck.scanit.be/bcheck/
https://testzone.secunia.com/browser_checker/

Block Internet Explorer ActiveX scripting from hostile websites (Restricted
Zone).
<https://netfiles.uiuc.edu/ehowes/www/main.htm> (IE-SpyAd)

Block known dangerous scripts from installing.
<http://www.javacoolsoftware.com/spywareblaster.html>

Block known spyware from installing.
<http://www.javacoolsoftware.com/spywareguard.html>

Make sure that the spyware detection / protection products that you use are
reliable:
http://www.spywarewarrior.com/rogue_anti-spyware.htm

Harden your operating system. Check at least monthly for security updates.
http://windowsupdate.microsoft.com/

Block possibly dangerous websites with a Hosts file. Three Hosts file sources I
use:
http://www.accs-net.com/hosts/get_hosts.html
http://www.mvps.org/winhelp2002/hosts.htm
(The third is included, and updated, with Spybot (see above)).

Maintain your Hosts file (merge / eliminate duplicate entries) with:
eDexter <http://www.accs-net.com/hosts/get_hosts.html>
Hostess <http://accs-net.com/hostess/>

Secure your operating system, and applications. Don't use, or leave activated,
any accounts with names or passwords with trivial (guessable) values. Don't use
an account with administrative authority, except when you're intentionally doing
administrative tasks.

Use common sense. Yours. Don't install software based upon advice from unknown
sources. Don't install free software, without researching it carefully. Don't
open email unless you know who it's from, and how and why it was sent.

Educate yourself. Know what the risks are. Stay informed. Read Usenet, and
various web pages that discuss security problems. Check the logs from the other
layers regularly, look for things that don't belong, and take action when
necessary.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 

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