Outlook Express

[Guest]

I've posted a couple times over the last month and a half trying to figure
out why my computer is freezing. One thing is pretty consistant... Every time
I open Outlook Express the computer freezes and has to be reboot. I've gone
into the manage area of My Computer and looked for errors, but the only ones
that are there are from the 17th and the 12th and have no relevance to the
current situation. When the computer freezes, no errors are reported. I can
run Outlook Express in Safe Mode with Networking, but when the system is up
and running it inevitably locks up on me. Does anyone know how I can
troubleshoot this thing and end this ongoing headache? I'd appreciate it.

HS Dad

 

[Rock]

I've posted a couple times over the last month and a half trying to figure
out why my computer is freezing. One thing is pretty consistant... Every time
I open Outlook Express the computer freezes and has to be reboot. I've gone
into the manage area of My Computer and looked for errors, but the only ones
that are there are from the 17th and the 12th and have no relevance to the
current situation. When the computer freezes, no errors are reported. I can
run Outlook Express in Safe Mode with Networking, but when the system is up
and running it inevitably locks up on me. Does anyone know how I can
troubleshoot this thing and end this ongoing headache? I'd appreciate it.

HS Dad

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

Also is the system free of malware?

THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm

Richard Harper’s Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm

PC Hell Spyware and Adware Removal Help
http://www.pchell.com/support/spyware.shtml

 

[Rick \Nutcase\ Rogers]

Hi,

Have you:

- run spyware/malware scans?
- run antivirus scans?
- tried the Outlook Express groups?
- reinstalled Outlook Express?
- cleared the excess files from the inbox?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

I have both Adaware and Spybot on my system and run AVG free Anti-virus.

I appreciate your prompt response and will try to run though the two MS
articles you mentioned.

HS Dad

 

[Guest]

Thanks for your help. To answer your questions...

Have you:

- run spyware/malware scans?

Adaware, Spybot and AVG say the system is clean. I'm working off of a new
install of XP Professional. Each time I've installed it (over 4 times in the
last month) the problem still occurs.

- run antivirus scans?

see above

- tried the Outlook Express groups?

Didn't know there was one

- reinstalled Outlook Express?

Installed XP four times and re-installed Outlook Express, but come up with
the same problem

- cleared the excess files from the inbox?

When you start all over, old messages are wiped out.

Would appreciate any other advice you have to offer. Thanks again.

HS Dad

 

[Rock]

I have both Adaware and Spybot on my system and run AVG free Anti-virus.

I appreciate your prompt response and will try to run though the two MS
articles you mentioned.

HS Dad

Ok...look like the system is clean of malware. Hopefully the clean boot
troubleshooting will pinpoint the problem.

 

[PA Bear]

Adaware, Spybot and AVG say the system is clean.

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

Didn't know there was one

There are two to which you might post:

OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress
OE General newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

It would appear that all of your problems began after you installed an
additional HDD, a new motherboard and power supply, c. 25 Nov-05
(http://groups.google.com/group/micr...p.help_and_support/msg/b35de52601824068?hl=en).