Outlook 2003 delayed emails

[Pete c]

i am currently running outlook 2003, winxp sp2, sending mail from outlook
takes hours for the mail to be delivered, sending from oe is immediate. i
have disabled the firewall and antivirus software, the isp is wannadoo, what
else can i do.

Peter

 

[Roady [MVP]]

Did you also disable the virusscanner integration with Outlook? Does the
same happen when you use Outlook in safe mode?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

 

[Pete c]

thanks robert, i uninstalled avg7 completely, is there something else that i
should do, apologies for the multiposting

Peter

Did you also disable the virusscanner integration with Outlook? Does the
same happen when you use Outlook in safe mode?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

i am currently running outlook 2003, winxp sp2, sending mail from outlook
takes hours for the mail to be delivered, sending from oe is immediate. i
have disabled the firewall and antivirus software, the isp is wannadoo,
what else can i do.

Peter

 

[Roady [MVP]]

AVG again... See if they have got some updates that addresses this issue.
Otherwise disable they Outlook integration of the virusscanner. The on
access scanner is sufficient in case you accidentally open a virus infected
e-mail (most attachments that could contain a virus are blocked by default
by Outlook anyway).

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

thanks robert, i uninstalled avg7 completely, is there something else that
i should do, apologies for the multiposting

Peter

Did you also disable the virusscanner integration with Outlook? Does the
same happen when you use Outlook in safe mode?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

i am currently running outlook 2003, winxp sp2, sending mail from outlook
takes hours for the mail to be delivered, sending from oe is immediate. i
have disabled the firewall and antivirus software, the isp is wannadoo,
what else can i do.

Peter

 

[Pete c]

no, avg was completely uninstalled...

AVG again... See if they have got some updates that addresses this issue.
Otherwise disable they Outlook integration of the virusscanner. The on
access scanner is sufficient in case you accidentally open a virus
infected e-mail (most attachments that could contain a virus are blocked
by default by Outlook anyway).

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

thanks robert, i uninstalled avg7 completely, is there something else
that i should do, apologies for the multiposting

Peter

Did you also disable the virusscanner integration with Outlook? Does the
same happen when you use Outlook in safe mode?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
i am currently running outlook 2003, winxp sp2, sending mail from
outlook takes hours for the mail to be delivered, sending from oe is
immediate. i have disabled the firewall and antivirus software, the isp
is wannadoo, what else can i do.

Peter

 

[Roady [MVP]]

You mean the issue still existed after you uninstalled AVG? Do you have some
other mail scanning or synchronisation software installed? Disable those and
try again. Also check to see if things are working correctly in safe mode;
Start-> Run; "path to outlook.exe" /safe

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

no, avg was completely uninstalled...

AVG again... See if they have got some updates that addresses this issue.
Otherwise disable they Outlook integration of the virusscanner. The on
access scanner is sufficient in case you accidentally open a virus
infected e-mail (most attachments that could contain a virus are blocked
by default by Outlook anyway).

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

thanks robert, i uninstalled avg7 completely, is there something else
that i should do, apologies for the multiposting

Peter

in message Did you also disable the virusscanner integration with Outlook? Does
the same happen when you use Outlook in safe mode?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
i am currently running outlook 2003, winxp sp2, sending mail from
outlook takes hours for the mail to be delivered, sending from oe is
immediate. i have disabled the firewall and antivirus software, the isp
is wannadoo, what else can i do.

Peter

 

[Vanguard]

i am currently running outlook 2003, winxp sp2, sending mail from
outlook takes hours for the mail to be delivered, sending from oe is
immediate. i have disabled the firewall and antivirus software, the isp
is wannadoo, what else can i do.

Peter

If you are connecting Outlook to an SMTP server, have you enabled the
troubleshooting log to see that the SMTP server is getting the e-mail
when you attempt to send? Do you see the RCPT TO command (for the
recipient) following by the DATA command which gets a good status
returned? Once the mail server has it, you don't have any control over
when it gets delivered.

What is the scheduled interval for the mail poll? Do you have a rule to
delay delivery?

Or are you connecting to Exchange? If so, did you configure Outlook for
delayed delivery?

 

[Pete c]

thanks guys,

i seem to have solved it, changed my out going server to requires
authetication on, use the same settings as my incoming mail server and
bingo, works a treat, also with avg7 fully installed.

kind regards

pete

 

[Pete c]

spoke too soon, again! two went through instantly then nothing more, oe
still gets through staright away.

now trying the other suggested solutions

 

[Pete c]

how do i enable the troubleshooting log, i can see wether the mail is
getting to the smtp server as i can acess it on the web, it is not, mail
poll is set to 1 minute, no rule for delayed delivery. not using exchange.

 

[Pete c]

issue still exists after uninsatlling avg, no other sync software running,
finding difficulty finding the correct path to outlook.exe to get it to run
in safe mode.

You mean the issue still existed after you uninstalled AVG? Do you have
some other mail scanning or synchronisation software installed? Disable
those and try again. Also check to see if things are working correctly in
safe mode;
Start-> Run; "path to outlook.exe" /safe

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

no, avg was completely uninstalled...

AVG again... See if they have got some updates that addresses this
issue. Otherwise disable they Outlook integration of the virusscanner.
The on access scanner is sufficient in case you accidentally open a
virus infected e-mail (most attachments that could contain a virus are
blocked by default by Outlook anyway).

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
thanks robert, i uninstalled avg7 completely, is there something else
that i should do, apologies for the multiposting

Peter

"Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net>
wrote in message Did you also disable the virusscanner integration with Outlook? Does
the same happen when you use Outlook in safe mode?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
i am currently running outlook 2003, winxp sp2, sending mail from
outlook takes hours for the mail to be delivered, sending from oe is
immediate. i have disabled the firewall and antivirus software, the
isp is wannadoo, what else can i do.

Peter

 

[Vanguard]

how do i enable the troubleshooting log, i can see wether the mail is
getting to the smtp server as i can acess it on the web, it is not,
mail poll is set to 1 minute, no rule for delayed delivery. not using
exchange.

For troubleshooting log, Tools -> Options -> Other. The log is a bit
difficult to read because of all the garbage that Microsoft left in it.
Look for the lines that have "SMTP" in them to show what commands
Outlook sent to the SMTP server. You need to enable the troubleshooting
log, exit Outlook, and then restart Outlook for the logging to start.

"i can see wether the mail is getting to the smtp server as i can acess
it on the web". What was that supposed to mean? That you send yourself
test e-mails and you can see that they arrive in whatever e-mail account
you sent them to? Was this after the long delay you said happens when
sending and using Outlook?

One minute is way too short a polling interval. You might not get done
finishing the first mail poll before you start to execute the next one
while you already have your mailbox in use for the first mail poll. Up
it to 5 minutes. It is unlikely that you really get e-mails so fast an
furious that you get super critical ones that you need instantly and
that you could possible take action on them all within 1 minute.

Do you have the option enabled to Send Immediately? If not, your
outbound mail will wait to get sent on the next scheduled mail poll.

 

[Vanguard]

issue still exists after uninsatlling avg, no other sync software
running, finding difficulty finding the correct path to outlook.exe to
get it to run in safe mode.

Do a search on the file. It is probably under "C:\Program
Files\Microsoft Office\Office11\". You could right-click on the
shortcut to load Outlook in your Start menu to look at its properties to
see the path to it (and you could then just copy that to paste into
Start -> Run).

 

[Pete c]

done that and enabled log and exited and then sent a couple of messages to
myself, when they come back will they have the log embedded in them or will
i need to look elsewhere

 

[Vanguard]

done that and enabled log and exited and then sent a couple of
messages to myself, when they come back will they have the log
embedded in them or will i need to look elsewhere

Outlook's troubleshooting logfile is in %temp%\opmlog.txt; see
http://support.microsoft.com/?id=300479.

 

[Pete c]

ive been to C:\Documents and Settings\<logon name>\Local
Settings\temp\OPMLOG.LOG

but there is no log file there, in outlook it says that logging is
enabled....

 

[Pete c]

finally managed to find the folder called outlook logging called first run,
is this it, this waht was in the log:

*** Starting First Run (01-13-2005 18:37:52) ***
....HrPreSplashFirstRun called.
....HrPreLogFirstRun called.
....HrPostLogFirstRun called.
...... FCheckFirstRunStatus failed reading machine value "17019"!
....deleting WAB4/UseOutlook because we're using MAPI.
....writing UUID to HKCU.
....setting Primary Client to Outlook.
*** Ending First Run (01-13-2005 18:38:15) ***

 

[Pete c]

found the opm log but no mention of smtp just tx and rx... what do i do now?

 

[Vanguard]

found the opm log but no mention of smtp just tx and rx... what do i
do now?

Once you enable the troubleshooting log, you have to exit Outlook (it
tells you this). Then make sure there isn't an old one around; if so,
delete it. Then start Outlook. It will probably do a mail poll right
away because of being configured to schedule them. If you did not have
any pending outbound e-mails in your Outbox when you loaded Outlook,
send an e-mail. Exit Outlook.

Don't know what you were looking at in the above logfile output. Maybe
OL2003 changed the format of the output it puts into its logfile. Below
is what I see in OL2002 which, after sending a test e-mail, shows lines
like:

yyyy.mm.dd hh:mm:ss "SMTP: <direction> ...

where direction is "tx" when it transmits to the mail server and "rx"
when it receives data from the mail server. Below is a copy of what I
see when I send an e-mail to an SMTP server with the timestamps removed
and all the encompassing Callback function syntax removed (braced text
are my comments):

SMTP: Finding host
SMTP: Connecting to host
SMTP: Securing connection {I'm using SSL connects}
SMTP: Connected to host
SMTP: <rx> 220 <myISPdomain> - <their comment>
SMTP: [tx] EHLO <myhostname>
SMTP: <rx> 250-<setup status & supported commands> {repeated several
times}
SMTP: Authorizing to server
SMTP: [tx] AUTH LOGIN
{a few more SMTP: lines for handling SSL authentication}
SMTP: <rx> 235 Authentication successful
SMTP: Authorized to host
SMTP: Connected to host
SMTP: [tx] MAIL FROM: <myemailaddr>
SMTP: <rx> 250 ok
SMTP: [tx] RCPT TO: <destinationEmailAddr> {to whom I sent the test
e-mail}
SMTP: <rx> 250 ok; [simple] forward to <destinationEmailAddr>
SMTP: [tx] DATA {my e-mail client transmists the message}
SMTP: <rx> 354 ok
SMTP: [tx] . {to mark the end of the message}
SMTP: <rx> 250 ok

You don't get to see a duplicate of the message data (headers and body)
since that would make the logfile huge. The RCPT TO command specified
who gets my e-mail, the DATA command sends the content of that message
to the mail server, the mail server got it and returned the "354 ok"
status, and my e-mail client said it was done (i.e., no more other
messages to send). Once the "354 ok" status got returned from the DATA
command, the mail server has all the information it needs to deliver the
message: who it goes to and what it is. After that, I have no control
over the message anymore. The comments after the status codes is
optional and variable. What you are looking for when sending a message
are the lines:

SMTP: [tx] RCPT TO: <destinationEmailAddr>
Your e-mail client tells the mail server where to deliver the
message.
SMTP: <rx> 250
The mail server replies that it got the recipient info.
SMTP: [tx] DATA
You send the content of your message (headers & body).
SMTP: <rx> 354
The mail server say, "Got it okay".
SMTP: [tx] .
You tell the mail server that there is no more data for the message.
SMTP: <rx> 250
Mail server says okay - then it sends whenever it so chooses.

You can use the timestamp on the "SMTP: <rx> 250" line (at the end of
sending the message) to note when your ISP's mail server got your
message. If it then takes 4 hours for it to arrive, you need to trace
backward through the Received headers to see where the delay occurred.

If the OL2003 logfile is significantly different than for OL2002 (which
I have), you'll have to post the logfile so it can be analyzed.
Enabling logging, exit Outlook, delete the old logfile, start Outlook,
send a test e-mail, exit Outlook, and post the logfile.

 

[Pete c]

i have started outlook 2003 in safe mode, you do this by pressing ctrl and
clicking on outlook, unfortunately no difference, i see that the delaying of
emails is a known issue in outlook 2003, any more ideas of a solution?

many thanks

Peter

found the opm log but no mention of smtp just tx and rx... what do i do
now?

Once you enable the troubleshooting log, you have to exit Outlook (it
tells you this). Then make sure there isn't an old one around; if so,
delete it. Then start Outlook. It will probably do a mail poll right
away because of being configured to schedule them. If you did not have
any pending outbound e-mails in your Outbox when you loaded Outlook, send
an e-mail. Exit Outlook.

Don't know what you were looking at in the above logfile output. Maybe
OL2003 changed the format of the output it puts into its logfile. Below
is what I see in OL2002 which, after sending a test e-mail, shows lines
like:

yyyy.mm.dd hh:mm:ss "SMTP: <direction> ...

where direction is "tx" when it transmits to the mail server and "rx" when
it receives data from the mail server. Below is a copy of what I see when
I send an e-mail to an SMTP server with the timestamps removed and all the
encompassing Callback function syntax removed (braced text are my
comments):

SMTP: Finding host
SMTP: Connecting to host
SMTP: Securing connection {I'm using SSL connects}
SMTP: Connected to host
SMTP: <rx> 220 <myISPdomain> - <their comment>
SMTP: [tx] EHLO <myhostname>
SMTP: <rx> 250-<setup status & supported commands> {repeated several
times}
SMTP: Authorizing to server
SMTP: [tx] AUTH LOGIN
{a few more SMTP: lines for handling SSL authentication}
SMTP: <rx> 235 Authentication successful
SMTP: Authorized to host
SMTP: Connected to host
SMTP: [tx] MAIL FROM: <myemailaddr>
SMTP: <rx> 250 ok
SMTP: [tx] RCPT TO: <destinationEmailAddr> {to whom I sent the test
e-mail}
SMTP: <rx> 250 ok; [simple] forward to <destinationEmailAddr>
SMTP: [tx] DATA {my e-mail client transmists the message}
SMTP: <rx> 354 ok
SMTP: [tx] . {to mark the end of the message}
SMTP: <rx> 250 ok

You don't get to see a duplicate of the message data (headers and body)
since that would make the logfile huge. The RCPT TO command specified who
gets my e-mail, the DATA command sends the content of that message to the
mail server, the mail server got it and returned the "354 ok" status, and
my e-mail client said it was done (i.e., no more other messages to send).
Once the "354 ok" status got returned from the DATA command, the mail
server has all the information it needs to deliver the message: who it
goes to and what it is. After that, I have no control over the message
anymore. The comments after the status codes is optional and variable.
What you are looking for when sending a message are the lines:

SMTP: [tx] RCPT TO: <destinationEmailAddr>
Your e-mail client tells the mail server where to deliver the message.
SMTP: <rx> 250
The mail server replies that it got the recipient info.
SMTP: [tx] DATA
You send the content of your message (headers & body).
SMTP: <rx> 354
The mail server say, "Got it okay".
SMTP: [tx] .
You tell the mail server that there is no more data for the message.
SMTP: <rx> 250
Mail server says okay - then it sends whenever it so chooses.

You can use the timestamp on the "SMTP: <rx> 250" line (at the end of
sending the message) to note when your ISP's mail server got your message.
If it then takes 4 hours for it to arrive, you need to trace backward
through the Received headers to see where the delay occurred.

If the OL2003 logfile is significantly different than for OL2002 (which I
have), you'll have to post the logfile so it can be analyzed. Enabling
logging, exit Outlook, delete the old logfile, start Outlook, send a test
e-mail, exit Outlook, and post the logfile.

--
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