R
Russ Valentine [MVP-Outlook]
If you think of it, please let me know what you find. This has been an
unusually stubborn one.
--
Russ Valentine
[MVP-Outlook]
unusually stubborn one.
--
Russ Valentine
[MVP-Outlook]
OK. Thanks for all your help. I'll try to open an
incident with MS to see if they might have some answers.
-----Original Message-----
I give up then.
I cannot tell what is wrong with your setup.
If you have no srs file, you have not configured a Send/Receive group
successfully.
--
Russ Valentine
[MVP-Outlook]
OK, so I recreated a new group from scratch and deleted
the old profile. I also did a find to locate any file on
my pc that contains srs, but there are no files with an
srs extension, either before or after I created the new
profile. Not sure what that means. Anyway, neither action
has fixed the problem. Still no send\receive at start up,
and I have to hit the send\receive button at start up to
receive mail. Thanks
-----Original Message-----
No, not the name of your Email account. The name of your
Profile when you
create it from Control Panel > Mail > Show Profiles...
Here is information on renaming srs files:
http://support.microsoft.com/default.aspx?scid=kb;en-
us;284312&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
no, I did not know about renaming srs files. Is srs the
file extension? I did a search and cannot find any
files
with an srs ext. Is there a knowledgebase article that
describes the process? And yes, I did change the
profile
to a unique name. I assume your talking about General
name of my email account under Internet E-Mail
Settings?
thanks
-----Original Message-----
Did you rename all srs files and give the profile a
unique name?
--
Russ Valentine
[MVP-Outlook]
Russ,
My connection type is local area network, and yes, I
did
rebuild my mail profile from scratch and deleted the
old
one. Still no send\receive at startup. Not sure
where
to
turn. Strange that Outlook2000 and Outlook Express
both
worked fine (OE still works).
-----Original Message-----
You never said what your connection type was.
Did you create a new profile from scratch?
--
Russ Valentine
[MVP-Outlook]
message
This is getting quite frustrating. I checked all
of
the
listed suggestions as to how to fix the problem.
My
polling is set to 10 minutes. I'm not working
offline.
I
went through both article suggestions, I rebuilt
my
account from scratch and I disabled my firewall,
all to
no avail.Outlook will still not send and receive
at
start
up. I also uninstalled and reinstalled. I also
tried to
post the problem to MS via Support but for some
reason
my
product number is not accepted, even though I
just
bought
and installed the MS Office 2003. Any more
suggestions?
-----Original Message-----
In general, here are the reasons automatic
polling
might
fail in Outlook:
1. You have created an unrealistic polling
interval.
Many users set their
polling interval to 1 minute thinking they will
be
downloading mail
continuously as it arrives. Such settings are
not
recommended. They put an
unnecessary strain on mail servers and can
create
conflicting polling
requests that can damage your Send/Receive
Group or
even
your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set
your
profile to Work Offline
(this option is immediately above the Exit
command
in
the File menu).
3. You have a damaged Send/Receive Group as
documented
here:
http://support.microsoft.com/support/kb/articles/q312/3/3
6.asp
4. You have overridden your Send/Receive Group
settings
as documented here:
http://support.microsoft.com/support/kb/articles/q320/8/3
6.asp
5. Your mail account settings are corrupt.
Recreate
your
mail account from
scratch.
6. Firewall software is blocking your
transmission.
Disable your Firewall
temporarily to see if automatic polling is
restored.
--
Russ Valentine
[MVP-Outlook]
message
[email protected]...
Here is the article I refered to. My mail
account
type
is
POP\SMPT and I connect via a cable modem (is
that
what
you mean?) Thanks
SYMPTOMS
When you start Microsoft Outlook, Outlook does
not
automatically perform a send and receive
operation
to
download messages from the server.
CAUSE
This behavior can occur because of a damaged
Send/Receive
group within Outlook.
RESOLUTION
To resolve this behavior, create a new
Send/Receive
group
in Outlook:
On the Tools menu, point to Send/Receive
Settings,
and
then click Define Send/Receive Groups
Under Group Name, click the group, and then
click
Copy.
Under Send/Receive Group Name, type the new
group
name,
and then click OK.
Under Group Name, click the old group name.
Under both When Outlook is Online and When
Outlook
is
Offline, click to clear the check box for
Include
this
group in Send/Receive (F9).
Click Close.
Quit Outlook, and then restart Outlook.
-----Original Message-----
Your provided no information that would
permit
an
answer.
To what "bulletin" are you referring?
What are your mail account types and
connection
types?wrote
in
message
[email protected]...
When I start Outlook 2003, I have to click
the
send\receive button to receive email. I
followed
the
bulletin that had me copy the current
Send\Receive
group,
but that has had no affect. Any other
suggestions to
fix
the problem? Thanks
.
.
.
.
.
.