Opening Attachments

[JPKatosh]

All of a sudden--within the paast 24 hours--I am not able to open any
attachments in Windows Mail!
When I double click on the attachment nothing happens.
However, if I save the file to the hard drive I am able to open it fine.
Anyone know what is happening?

 

[Gary VanderMolen]

That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[JPKatosh]

GARY -

THANK YOU! for your reply. I run AVG . I looked through the links you
sent.
However, earlier this evening I needed to re-boot and the problem--which
arose yesterday--just went away.
Funny how that happens sometimes. I guess I should have tried that before
asking for help online. THANX again!

JACK

 

[Gary VanderMolen]

You're very welcome.
If the problem returns, do this:
Uninstall your AVG, then reinstall, but select 'custom' install, which then
allows you to unselect installing its troublesome email scanning module.

--
Gary VanderMolen, MS-MVP (Mail)

GARY -

THANK YOU! for your reply. I run AVG . I looked through the links you
sent.
However, earlier this evening I needed to re-boot and the problem--which
arose yesterday--just went away.
Funny how that happens sometimes. I guess I should have tried that before
asking for help online. THANX again!

JACK