* Open Letter Complaint about MSN Messenger & Hotmail

[Mike Smith]

This is an open letter complaint about MSN.

Granted, I don't know what logistics are involved with keeping a program
like thing functioning properly for millions of people. Granted, the program
is free.

However, I am encountering more and more instances of Messaging people,
never getting a response, then speaking to them the next day and them
claiming they were there the whole time and never got the message. Worse,
Hotmail email filtering is so extreme that on any given day, even if both
parties are on eachother's contact lists and security is set to default
levels, you have a 50% chance that your Hotmail email is going to actually
be seen by the person you sent it to.

Today, I had a frustrating example of both happening at the same time. While
I had no problems chatting anyone else all weekend, one guy didn't receive
any of my Messenger notes, and when I sent an email through Hotmail as a
backup to make sure he'd get the notice before today, he claims he never got
it. And it's not in his Junk folder either.

I have always been 100% pro-MSN Messenger & Hotmail... and I truly
appreciate the increased storage limits and everything... but no matter what
features you choose to add or how much storage space you give us, if our
messages aren't going to hit their destination now and then, that makes the
whole thing unreliable.

There's something terribly wrong when two people can see eachother online
and at their computers, but one person's messages aren't reaching the other.

Please work on this problem ASAP.

Thanks.

 

[Will Denny]

Hi

Try here:

http://support.microsoft.com/common/survey.aspx?scid=sw;en;1208&showpage=1&ws=search

 

[Shenan Stanley]

However, I am encountering more and more instances of Messaging
people, never getting a response, then speaking to them the next day
and them claiming they were there the whole time and never got the
message.

I've told people that as well.. *grin*

 

[bumtracks]

I can't recall having a problem with hotmail or msn messenger. Occasionally
they do maintenance or something but I understand its necessary and they'll
be back online probably by the next time I think of using it. People
I chatt with seem to never complain,,,, Seems strange that you seem to have
such hair pulling problems.

 

[GO]

or try here:
http://www.icq.com/

Hi

Try here:

http://support.microsoft.com/common/survey.aspx?scid=sw;en;1208&showpage=1&w
s=search

--

Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups

 

[Plato]

There's something terribly wrong when two people can see eachother online
and at their computers, but one person's messages aren't reaching the other.

Please work on this problem ASAP.

Use yahoo mail instead.

 

[Guest]

dude, maybe people just don't want to talk to you...

 

[Guest]

I have similar issues ... MSN Messenger has become so quirky and unstable. I
am never sure if I am going to be booted, if my messages will get through, if
I will be able to sign on, and forget about MSN Mobile ... argghhhhhh.

You guys HAVE to do something about this. Some of us depend on Messenger
for work ...not just casual chatting.

 

[Shenan Stanley]

You guys HAVE to do something about this. Some of us depend on
Messenger for work ...not just casual chatting.

"You guys..."?
This is a worldwide distributed public volunteer supported newsgroup whose
only actual tie to Microsoft is the fact they host these groups on their
servers and other servers synchronize with them. Not saying that the people
here do not want to help but you should report your issues to the proper
people as well:

http://support.msn.com/eform.aspx?p...=support_home_options_form_byemail&ct=eformts
( Short link: http://snipurl.com/g20d )