on line banking download problem

[no_one]

I have been downloading my personal banking information for several years
into a .csv file format so that I can use excel to track expenditures.
Recently (two or so months ago) when I attempted this I started to get a
little icon near the cursor that looks like a disk drive with a red x next
it and a "bleep" sound - no download or error message. I should get a popup
asking me to name the file (usual file download activity) and then it would
download and be available. I use citibank online and they were unable to
guide me. I am running windows xp pro with all the updates (including SP2)
and I have Norton AV and Personal Firewall with all updates. I tried to
disable norton and there was no change in the behavior. Anyone know what
might be going on?

Ron

 

[Joe]

Have you installed any new software? Think hard because it could be any
software at all. Have you tried to reinstall your browser?

Joe

 

[Rock]

I have been downloading my personal banking information for several years
into a .csv file format so that I can use excel to track expenditures.
Recently (two or so months ago) when I attempted this I started to get a
little icon near the cursor that looks like a disk drive with a red x next
it and a "bleep" sound - no download or error message. I should get a popup
asking me to name the file (usual file download activity) and then it would
download and be available. I use citibank online and they were unable to
guide me. I am running windows xp pro with all the updates (including SP2)
and I have Norton AV and Personal Firewall with all updates. I tried to
disable norton and there was no change in the behavior. Anyone know what
might be going on?

Ron

See if anything in this article can help:
How to troubleshoot problems accessing secure Web pages with Internet
Explorer 6 Service Pack 2
http://support.microsoft.com/?kbid=870700

 

[no_one]

Thanks for the URL; it looks like the new IE popup blocker was the culprit.
Citibank wanted me to upgrade my Quicken!!!!

 

[Rock]

Thanks for the URL; it looks like the new IE popup blocker was the culprit.
Citibank wanted me to upgrade my Quicken!!!!

Lol, typical tech support. They don't have a clue so just throw out
some off the wall suggestion. Glad you got it fixed and thanks for
posting back.