OFT forms appear as blank messages

[jrine]

Hello,

I have done searches on this topic throught google and this news
group, yet failed to find a topic that suited my question directly.

The company I work for is using Win2003 and terminal services to
implement MSOffice 2003. I upgraded to office 2003 sp2 over the
weekend. Our employees use a form created by my supervisor to report
resident status that is e-mailed to all those who need to know the
status of said resident. Here is what transpires.

1. Employee "A" goes to the remote desktop and opens up the forms
folder located on her remote desktop
2. She double clicks the ".oft " file that is the form for status
reports.
3. File opens up Outlook and the form then can be filled in: date of
form, status of resident, notes and who made report, etc etc.
4. Employee "A" clicks on Send, which then mails to about 10 primary
recipients and 2 cc's.
5. Employee "B" receives e-mail and proceeds to open the email to
view.
6. Employee "B" sees nothing but white space.

What we have tried is to send the form as an attachment to the console
and publish it there. Still no good.

I'm about to try the registry fix from http://support microsoft.com/?
id=907985

Is there any fixes that you can point me to? I don't claim to be an
Office expert so please help by explaining in a bit of detail or
pointing me to where I can read how-to in detail.

Or would it be advisable to recreate the entire form?

 

[Sue Mosher [MVP-Outlook]]

Beginning with Outlook 2003 SP2, users can work with most .oft form templates files only by opening the template from the Tools | Forms | Choose Form dialog, browsing for User Templates in File System. This means that if the .oft file is sent as a message attachment, the user must save it to the local hard drive first.

The article at http://support.microsoft.com/?id=907985 explains this change in more detail, suggests best practices, and provides registry keys that can return Outlook 2003 to the older, less secure behavior.

The ideal solution, however, is to publish this form to your Organizational Forms library and use only the published version to create new reports.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers