NVidia 6800 Ultra

G

Guest

Hi
first time user here!
the following is a copy/paste of an email I'm sending around to find some
help with what may be a compatability problem.

thanks in advance for anyone who cares to answer

Hi
My primary use of this product (ASUS V9999 Ultra graphics card / NVidia
6800 Ultra chip set) is for the rendering of 3D models (with OpenGL) of homes
drawn with the CAD program, Chief Architect. I'm currently running this
program on several different computers all of which are using NVidia graphics
cards. They range from a Geforce TI4600 to the newer 5950. None of these
other machine are or have ever experienced the problems I'm having with this
ASUS V9999Ultra. I have also placed this card in all the other machines
accompanied with the driver supplied with the card and also tried ASUS's
latest and NVidia's latest drivers with the same results,,,,, the %$^$ card
will not perform.

When I hit the render button in my Cad program the render process
begins, it seems to make it through the shadowing phase all right but when it
hits the smoothing phase, the machines locks up. On a few occasions (while
tapping the escape key) the process stops and I regain control of the system.
More often than not, I get a total blue screen with a message telling me,,,,
The computer is being shut down to protect it.

Then after she restarts, windows error reporting system sometimes send
me to a Microsoft web page telling me the card or driver is screwed up and
has sent itself into a,,, indefinite loop? Goes on to say update driver or
contact board manufacture, you folks, or NVidia for assistance. I have tried
every driver available without any luck. My guess is this card is no good. It
will not work in 4 computers that I own and operate.

This is supposed to be one of the "highest end" cards for mainstream use,,
it should be,,,$500.00 (+-)

Sorry to be so long winded here,

I also need to know how to view your reply, this is not the first time
I've tried to get help from you folks to no avail. All I ever seem to get
from the ASUS support web area is "server busy, try later" and trying to
register as a member for support is totally useless. I've registered 5 times
and have never been recognized upon returning to the support area (that's if
the server wasn't busy after entering all the info to begin with).

Also, is there any way I can get ASUS to take this card back! I've lost
three times the cost of that card in lost wage's trying to get the *&(^#
thing to work.

Phew,,, I feel better now,,, I sure would appreciate some help with this.
 
R

Rock

Ray said:
Hi
first time user here!
the following is a copy/paste of an email I'm sending around to find some
help with what may be a compatability problem.

thanks in advance for anyone who cares to answer

Hi
My primary use of this product (ASUS V9999 Ultra graphics card / NVidia
6800 Ultra chip set) is for the rendering of 3D models (with OpenGL) of homes
drawn with the CAD program, Chief Architect. I'm currently running this
program on several different computers all of which are using NVidia graphics
cards. They range from a Geforce TI4600 to the newer 5950. None of these
other machine are or have ever experienced the problems I'm having with this
ASUS V9999Ultra. I have also placed this card in all the other machines
accompanied with the driver supplied with the card and also tried ASUS's
latest and NVidia's latest drivers with the same results,,,,, the %$^$ card
will not perform.

When I hit the render button in my Cad program the render process
begins, it seems to make it through the shadowing phase all right but when it
hits the smoothing phase, the machines locks up. On a few occasions (while
tapping the escape key) the process stops and I regain control of the system.
More often than not, I get a total blue screen with a message telling me,,,,
The computer is being shut down to protect it.

Then after she restarts, windows error reporting system sometimes send
me to a Microsoft web page telling me the card or driver is screwed up and
has sent itself into a,,, indefinite loop? Goes on to say update driver or
contact board manufacture, you folks, or NVidia for assistance. I have tried
every driver available without any luck. My guess is this card is no good. It
will not work in 4 computers that I own and operate.

This is supposed to be one of the "highest end" cards for mainstream use,,
it should be,,,$500.00 (+-)

Sorry to be so long winded here,

I also need to know how to view your reply, this is not the first time
I've tried to get help from you folks to no avail. All I ever seem to get
from the ASUS support web area is "server busy, try later" and trying to
register as a member for support is totally useless. I've registered 5 times
and have never been recognized upon returning to the support area (that's if
the server wasn't busy after entering all the info to begin with).

Also, is there any way I can get ASUS to take this card back! I've lost
three times the cost of that card in lost wage's trying to get the *&(^#
thing to work.

Phew,,, I feel better now,,, I sure would appreciate some help with this.

Since it doesn't work in any computer, might you not think it's
defective? Try a different card.
 
G

Glen

I thought the op was saying the card wouldn't work at a certain point during
work with a CAD program. I have a XFX 6800 and found that some games needed
patches to work with the 6800 range of cards. Has the op checked to see if
there is a patch for the CAD program to enable it to work with 6800, or has
he even been to the CAD web site to see if there is any info related to
working with 6800s. Obviously if he is saying the card doesn't work at all
in any of the computers he has tried it in then it must be damaged. However,
if the problem is just related to a specific point working with a CAD
program then the CAD program might need patching.

Glen
 
R

Rock

Glen said:
I thought the op was saying the card wouldn't work at a certain point during
work with a CAD program. I have a XFX 6800 and found that some games needed
patches to work with the 6800 range of cards. Has the op checked to see if
there is a patch for the CAD program to enable it to work with 6800, or has
he even been to the CAD web site to see if there is any info related to
working with 6800s. Obviously if he is saying the card doesn't work at all
in any of the computers he has tried it in then it must be damaged. However,
if the problem is just related to a specific point working with a CAD
program then the CAD program might need patching.

Glen

Why are you replying to me. It's the OP that has the problem.
 
G

Guest

Thanks for the reply folks
The CAD program vender doesn't have one of these cards. They have basically
told me they can't help at this time! Still waiting to hear from ASUS, may be
I'll get lucky and they'll take it back.
would be nice it there was some way to tell if it's the card or a program
incompatability.
If it's the program, my guess is (guessing again) I'm going to have to wait
some time before they patch things. It's a new and not widely use card by
most of their customers.
Oh, and by the way, I'd like to go on record as saying "ASUS" sucks.

Thanks again for the reply, Ray
 
R

Rock

Ray said:
Thanks for the reply folks
The CAD program vender doesn't have one of these cards. They have basically
told me they can't help at this time! Still waiting to hear from ASUS, may be
I'll get lucky and they'll take it back.
would be nice it there was some way to tell if it's the card or a program
incompatability.
If it's the program, my guess is (guessing again) I'm going to have to wait
some time before they patch things. It's a new and not widely use card by
most of their customers.
Oh, and by the way, I'd like to go on record as saying "ASUS" sucks.

Thanks again for the reply, Ray

Good luck Ray and post back with the results if you can.
 
G

Guest

Just received Email from ASUS

My friend , at first , I am very sorry for your case . For your problem, it
seems there is something wrong with your card . Would you please send your
card to our RMA center in United States for a detailed check ?
Please visit our website at http://helpdesk.asus.com to obtain a technical
support number firstly,and then use this number to contact us, thus we can
provide you a more convenient service. Use ASUS E-tools to check ongoing
support status. Obtaining an RMA number or tracking your RMA status is just a
click away when using ASUS E-Tools.And then you can contact our call-center
of usa directly----Tel: +1-502-995-0883 ,Fax: +1-510-608-4555.†We will do
our best to solve your problem as soon as possible .

Sorry for any inconvenience brought to you in this respect. If you have any
more quest! ions, please feel free to tell me. I will do my best to help you!
Thank you again for using ASUS products and services!

Bruce
ASUS Customer Service Center (Shanghai , China)
----------------------------------------------------

I wonder, could that be Bruce Lee? :)

I'm not looking forward to the RMA thingy, ASUS
's web site stinks and I can't imagine what the hold time will be.

Well, I'm getting somewhere with this, :)

Thanks again Rock
Ray
 
R

Rock

Ray said:
Just received Email from ASUS

My friend , at first , I am very sorry for your case . For your problem, it
seems there is something wrong with your card . Would you please send your
card to our RMA center in United States for a detailed check ?
Please visit our website at http://helpdesk.asus.com to obtain a technical
support number firstly,and then use this number to contact us, thus we can
provide you a more convenient service. Use ASUS E-tools to check ongoing
support status. Obtaining an RMA number or tracking your RMA status is just a
click away when using ASUS E-Tools.And then you can contact our call-center
of usa directly----Tel: +1-502-995-0883 ,Fax: +1-510-608-4555.†We will do
our best to solve your problem as soon as possible .

Sorry for any inconvenience brought to you in this respect. If you have any
more quest! ions, please feel free to tell me. I will do my best to help you!
Thank you again for using ASUS products and services!

Bruce
ASUS Customer Service Center (Shanghai , China)
----------------------------------------------------

I wonder, could that be Bruce Lee? :)

I'm not looking forward to the RMA thingy, ASUS
's web site stinks and I can't imagine what the hold time will be.

Well, I'm getting somewhere with this, :)

Thanks again Rock
Ray

Glad to hear they finally responded. You're welcome and thanks for
posting back.
 

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