No wake up from standby.

[François]

Hello! Since I've simultaneously installed updates 832894 and 828028, my
Windows XP SP 1 Home Ed. machine does no longer wake up from standby. I
get always a black screen, keyboard and mouse are frozen, and the only
way to get out is to reboot. Is this behaviour a known issue and how can
it be fixed? Thank you for your kind response.

 

[Guest]

There's a special download for this bug. You should look on
the microsoft site for a Q#, try typin' something like "3D
screensaver" or something like that.

 

[François]

Sorry, I've found nothing related to my problem in the KB.

 

[Lucy [MSFT]]

For possible suggestions you can post on the Windows XP newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsxp.help_and_support
or
Create a support case to help us gather the necessary information to
diagnose the problem.
http://support.microsoft.com/
Select the "Contact Microsoft" link and a new web page will load. If you'd
like to submit a request for support using your phone, then click on the
"Phone Numbers, Support Options and Pricing" link for phone number
information. If you'd like to submit a support request over the Internet,
then click on the "Submit a Request for Online Help" link.