No IP; cannot conncet to internet

G

Guest

Computer will not connect to the internet; Verizon DSL is my ISP; computer
says the ip address needs fixed; gives ip address as 0.0.0.0

Tried ip config and ip renew. Tried rolling back the computer to a previous
system restore settings save point. Tried reinstalling Verizon ISP software.
I have another Dell, a 4400, connected using the same Verizon DSL and same
account and same modem. All wires and the modem are ok. There is no problem
with the ISP or ISP account. The ip address needs fixed. I have been on the
phone with Verizon, who said it was a problem with the computer. I was on the
phone with Dell hardware support who said it was a software issue. I
previously had this computer connected to a different Verizon DSL account at
a different location and it worked fine.

Thank you.
 

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