No errors, but email will not send

[Alex]

Dear outlook community,

I have searched this forum several times and I have seen several comments on
send/receive problems with outlook, and specifically, problems with email not
sending.

I think I have something new, and if I don't, please direct me to the
correct thread.

I have set up my mother-in-laws new Dell studio XPS with 64-bit Vista
Ultimate and Office Pro 2007. I have set up two email accounts (gmail and
verizon) with no problem. Test emails are able to send, and I am able to
receive those test emails in outlook on the new computer and also my phone,
and I can also see them with webmail. So I know it's sending. And I'm also
able to receive emails from other people with no problem.

Here is the Problem - I go to send an email, and it just hangs in the outbox
forever. No error messages, no nothing. In fact, outlook says that
send/receive is complete.

I have searched for a long time trying to find a solution:
1) checked to see if all server settings are correct and are properly
authenticated.
2) I generated new PST files and set up outlook with those new ones.
3) checked to see if there were any rules on delaying email from sending
4) checked message options for any 'do not send before...' dates or times
5) I disabled all antivirus mail checking to see if that was the issue, and
I removed all plug-ins from outlook that were associated with any
antivirus/spyware programs

Called dell and they are useless. Cannot connect to microsoft to veryify my
new office purchase for free-of-charge support. I would rather not spend $40
for a phone call.

I feel like I'm missing something simple. Sorry for the long thread, and
again if this has been addressed previously, kindly point me in the right
direction. I could not find it with the search.

 

[Alex]

Hi VangardLH,

Thank you for the quick response. I have done what you suggested, safe mode
and completely uninstall McAfee. But I am still experiencing the problem.

Here is another thing I've tried: I have started outlook express to see if
I can send/receive messages from there, and yes it does work. So I do not
think it's a server side problem or a vista problem. It seems that it may be
an embedded problem within outlook.

So I just finished doing a "repair" with the office DVD. The problem still
persisted, and then I uninstalled outlook and reinstalled. Again the problem
still persisted. I just did a standard uninstall, should be deleting entries
form the registry or find pst files and delete those as well?

Thank you

 

[Peter Foldes]

Alex

This is an issue with either your Anti Virus or some 3rd party Security program that
is trying to scan your emails

 

[VanguardLH]

safe mode and completely uninstall McAfee. But I am still experiencing the problem.

Here is another thing I've tried: I have started outlook express to see if
I can send/receive messages from there, and yes it does work. So I do not
think it's a server side problem or a vista problem. It seems that it may be
an embedded problem within outlook.

How BIG are these e-mails sitting in the Outbox?

Start Windows in its safe mode (with networking) and retest.

Have you tried creating a new mail profile (Mail applet in Control
Panel)? Maybe your old one is corrupted.

 

[Alex]

I've fixed it thanks to your suggestion VanguardLH. Creating a new profile
did not work imediately, but I think you are right in thinking that a file
must have been corrupted along the way, specifically, a config-type file for
user settings etc.

What did work, and was along the same lines at a new email profile, was an
entirely new user account. I don't know way, but as soon as I reinstalled
the office suite in the new administrator account, everything worked first
time.

Thank you all for your help, couldn't have done it without the discussions.

Cheers!

PS - still works even with all the antivirus plugin junk