Can Receive but not send

[Ron Z.]

OS: Vista 64-bit; Office Pro 2003; Outlook is main e-mail client. Vista is
set-up into 2 users. Until 5 days ago my outlook had been functioning fine,
could send and receive with no problem. I can still receive but not send -
outgoing stays in outbox. I have double and triple checked all account
settings, they are the same for myself and second user. I have checked with
my ISP, I am not being blocked on sending mail by them. I am also running
Norton 360 as my firewall and screening e-mail for viruses on incomming and
outgoing. I have put all setting on Norton back to default. I have also
tried deleting the outgoing message, recreating and resending using alternate
addresses; creating a new Outlook Data file; and deleting all of the e-mail
accounts and re-entering them. Results are still the same, can receive but
not send. Second user can send and receive e-mail using outlook with no
problems. Any suggestions on how to fix this, it's driving an old man
crazy!!!!!!

 

[N. Miller]

OS: Vista 64-bit; Office Pro 2003; Outlook is main e-mail client. Vista is
set-up into 2 users. Until 5 days ago my outlook had been functioning fine,
could send and receive with no problem. I can still receive but not send -
outgoing stays in outbox. I have double and triple checked all account
settings, they are the same for myself and second user. I have checked with
my ISP, I am not being blocked on sending mail by them. I am also running
Norton 360 as my firewall and screening e-mail for viruses on incomming and
outgoing. I have put all setting on Norton back to default. I have also
tried deleting the outgoing message, recreating and resending using alternate
addresses; creating a new Outlook Data file; and deleting all of the e-mail
accounts and re-entering them. Results are still the same, can receive but
not send. Second user can send and receive e-mail using outlook with no
problems. Any suggestions on how to fix this, it's driving an old man
crazy!!!!!!

Absent any relevant error messages, this old man has no idea what to tell
you.

 

[Ben M. Schorr, MVP]

Turn off screening of e-mail messages in Norton - especially outgoing
messages.

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.html
Author: The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/ol4law-amazon

 

[Brian Tillman [MVP-Outlook]]

OS: Vista 64-bit; Office Pro 2003; Outlook is main e-mail client. Vista is
set-up into 2 users. Until 5 days ago my outlook had been functioning fine,
could send and receive with no problem. I can still receive but not send -
outgoing stays in outbox.

Uninstall the Norton product completely, then reinstall without the mail
scanning. See if that makes a difference.

 

[Ron Z.]

Tried that - didn't help. Can still receive but not send. Baffeling part is
it was working a week ago.

 

[Ron Z.]

See reply to Ben. I want to thank you both for your help so far.