Missing Multimedia Audio Controller

[VincentLin]

HELP!!
i just rebooted my computer and installed windows xp, like the most posts
i've read, i am also having an yellow question mark next to the multimedia
audio controller and video controller (VGA compatible)
My Device instance id is
PCI\VEN_1039&DEV_7012&SUBSYS_53321462&REV_A0\3&61AAA01&0&17

is there anything else you guys need to determine the manufacturer? what
should i do??

thanks in advance!!Greatly appreciated

 

[VincentLin]

i have a "quick user's guide" and it has "MS-6533E" on the top in bold. and
under it is says"MSI Mainboard Designed for intel pentium 4 processor.
hope thats useful..

 

[Big Al]

HELP!!
i just rebooted my computer and installed windows xp, like the most posts
i've read, i am also having an yellow question mark next to the multimedia
audio controller and video controller (VGA compatible)
My Device instance id is
PCI\VEN_1039&DEV_7012&SUBSYS_53321462&REV_A0\3&61AAA01&0&17

is there anything else you guys need to determine the manufacturer? what
should i do??

thanks in advance!!Greatly appreciated

You should have received a CD with drivers. That or go to the
manufacturer and see if they have drivers for these parts. At least you
know they are the sound card and video card. Most people don't even
know what cards are missing drivers.

XP does not support all hardware. Its the responsibility of the hardware
maker to do that. If the hardware is part of the board, then MSI is the
board maker and they may have them. If the sound or video are plug in
cards then you're on your own, but the same thing applies, you have to
get device drivers installed.

 

[VincentLin]

well, i dont have the CDs with the drivers, i might have misplaced it. So is
there any other way i can get the driver?

 

[Jason Tsang]

You have a SiS 7012 Audio card.

Latest driver is available here
http://www.sis.com/download/download_step1.php?id=155808

--
Jason Tsang - Microsoft MVP

Read my blog for the latest in Media Center topics
(and other topics that interest me)
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More information by me
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Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

 

[VincentLin]

NVM...i got it!!...yes, i am so proud of my self..lol....yeah i found that
page on the back of the manual guide that says avance alc650 sound drivers.
so i looked it up and downloaded the Realtek AC'97 Audio. Thanks for the help
though Big Al. Really appreciated.

 

[Paul]

i have a "quick user's guide" and it has "MS-6533E" on the top in bold. and
under it is says"MSI Mainboard Designed for intel pentium 4 processor.
hope thats useful..

This is my shot at it...

The PCI/VEN looks familiar. The 1039 & 7012 is for an SIS AC'97 interface.
I wish I had a way of looking up the SUBSYS, but I don't know of a
source of those. The SUBSYS consists of two parts, 1462 being the
motherboard maker, and 5332 being related to the motherboard
model somehow.

The motherboard could be an MSI retail board (in which case you'd hope
it would be easy to find a driver). The alternate possibility, is the
board is OEM (which means MSI won't support it), in which case the
computer manufacturer is the place to look for drivers.

AC'97 drivers are tricky, in that unlike some other driver types,
a given driver for AC'97 doesn't cover a lot of territory. For
example, Analog Devices (Soundmax) drivers, typically cover
two companies of Southbridges, plus some number of AC'97 codecs,
in a given driver file. Which means having to look a lot of places to
find a driver. (For example, I have an Asus motherboard, and actually
found a more recent driver that would install, on the Dell site.)

Your board is for sale here. Chipset is SIS651/SIS962L. The advert is
indeterminate as to exact audio chip, but it is RealTek 2 or 6 channels.
(ALC201A/202A/ALC650). Which is a good thing, because now you can
try the RealTek driver.

http://www.expresspcparts.com.au/st...il.aspx?sid=1&sfid=32405&c=504106&i=191600546

OK, here is the ReakTek driver. Try the A4.04 (18051k) one.
I tried the ZIP, and I found a match for PCI\VEN_1039&DEV_7012&SUBSYS_53321462
in Alcwdm2.inf . So this driver should install.

http://www.realtek.com.tw/downloads...=23&Level=4&Conn=3&DownTypeID=3&GetDown=false

This would be for motherboard video via the SIS651 chip (you need a
different driver, if you are using a separate video card, and are
taking a video signal from that separate card).

ftp://ftp.asus.com/pub/ASUS/misc/vga/SiS651_3590.zip

If you want a more recent one, the SIS site can provide one.

http://www.sis.com/download/

Select "Windows XP" "IGP Graphics" "SIS650 & SIS740", then
verify the SIS651 is in the list of chipsets. I see a
UniVGA3 driver, for example ( uvga3_373.zip ). There is also
a second driver on that page that seems to match, but I'd try
the 373 one first.

Have fun,
Paul

 

[pal]

HELP!!
i just rebooted my computer and installed windows xp, like the most posts
i've read, i am also having an yellow question mark next to the multimedia
audio controller and video controller (VGA compatible)
My Device instance id is
PCI\VEN_1039&DEV_7012&SUBSYS_53321462&REV_A0\3&61AAA01&0&17

is there anything else you guys need to determine the manufacturer? what
should i do??

thanks in advance!!Greatly appreciated

I had almost the same problem as his.. but different
device instance id
is..PCI\VEN_1039&DEV_7012&SUBSYS_80721043&REV_A0\3&61AAA01&0&17
i had been searching all day long.. but i cant find those =/ drive..
i had missing multimedia audio controller only

 

[Paul]

I had almost the same problem as his.. but different
device instance id
is..PCI\VEN_1039&DEV_7012&SUBSYS_80721043&REV_A0\3&61AAA01&0&17
i had been searching all day long.. but i cant find those =/ drive..
i had missing multimedia audio controller only

Have you looked on the RealTek site ? Click the agreement box, and
then the downloads should be listed. "A4.04 2008/2/1 18113k" is
a ZIP file, and I can find instances of 80721043 in the WDM/*.INF
files in there. So the RealTek driver just might work.

http://www.realtek.com.tw/downloads...=23&Level=4&Conn=3&DownTypeID=3&GetDown=false

Paul

 

[pal]

Have you looked on the RealTek site ? Click the agreement box, and
then the downloads should be listed. "A4.04 2008/2/1 18113k" is
a ZIP file, and I can find instances of 80721043 in the WDM/*.INF
files in there. So the RealTek driver just might work.

http://www.realtek.com.tw/downloads...=23&Level=4&Conn=3&DownTypeID=3&GetDown=false

Paul
Thanks there. it's really working... =/

i spend up few hours digging out for it.. but cant find any..
thx paul.. (thumb up)

 

[Paul]

i spend up few hours digging out for it.. but cant find any..
thx paul.. (thumb up)

You're welcome

Paul

 

[skibby]

HELP!!
i just rebooted my computer and installed windows xp, like the most posts
i've read, i am also having an yellow question mark next to the multimedia
audio controller and video controller (VGA compatible)
My Device instance id is
PCI\VEN_1039&DEV_7012&SUBSYS_53321462&REV_A0\3&61AAA01&0&17

is there anything else you guys need to determine the manufacturer? what
should i do??

thanks in advance!!Greatly appreciated

 

[skibby]

HELP!!
i just rebooted my computer and installed windows xp, like the most posts
i've read, i am also having an yellow question mark next to the multimedia
audio controller and video controller (VGA compatible)
My Device instance id is
PCI\VEN_1039&DEV_7012&SUBSYS_53321462&REV_A0\3&61AAA01&0&17

is there anything else you guys need to determine the manufacturer? what
should i do??

thanks in advance!!Greatly appreciated

 

[Malke]

You need to install drivers for the sound and video cards. Get them from:

1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM computer
(HP, Dell, Sony, etc.).

Read the installation instructions on the website where you get the drivers.

To find out what hardware is in your computer:

1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific model
machine and look at the specs (you'll be there to get the drivers anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor or System Information for Windows.

http://www.belarc.com/free_download.html - Belarc Advisor
http://www.gtopala.com/ - System Information for Windows

Malke

 

[Blessed44520]

I reinstalled my home pc to factory date because of problems now i have a
yellow question mark .. saying my multimedia audio device is not installed.
Can you help me please ihave no sounds. Thanks in advance.

 

[Mike Hall - MVP]

I reinstalled my home pc to factory date because of problems now i have a
yellow question mark .. saying my multimedia audio device is not
installed.
Can you help me please ihave no sounds. Thanks in advance.

Go to the manufacturer website and download the audio driver for your
model..


--
Mike Hall - MVP
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