Messenger won't run at all

[Guest]

I've downloaded the 7.0 messenger and it won't even open. It says that it
has encountered a problem and has to close. I've un-installed and
re-installed several times, and it always does the same thing. I use windows
xp, does anyone have any ideas on how to fix this? It's very frustrating!

 

[Jonathan Kay [MVP]]

Greetings,

In the error that apologizes for the inconvenience of Messenger shutting down, click the
"click here" link -- in the next screen, you'll see something like the
following: szAppName : msnsmgr.exe szAppVer : 7.0.0777 szModName : rpcrt4.dll

If you could reply back with what the szModName has in your error, would make it easier to
determine what the problem is.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Guest]

Hello,

It says ModeName: msgplush.dll

Greetings,

In the error that apologizes for the inconvenience of Messenger shutting down, click the
"click here" link -- in the next screen, you'll see something like the
following: szAppName : msnsmgr.exe szAppVer : 7.0.0777 szModName : rpcrt4.dll

If you could reply back with what the szModName has in your error, would make it easier to
determine what the problem is.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Jonathan Kay [MVP]]

Greetings,

What you're seeing is an older version one of the Messenger Plus 2.x DLL trying to hook into
Messenger (and failing, because it isn't compatible with MSN Messenger 7).

To solve this, firstly uninstall Messenger Plus! 2.x from Add or Remove Programs in the
Control Panel, then assuming you want to keep Plus, install the latest version (which is
3.54 FYI) from http://www.msgplus.net.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Guest]

Hello,

Do i need to keep the Messenger Plus? Can you tell me what it is? If I
don't need it, I won't install the latest version. Also, do I have to
un-install the 7.0 messenger while I do this?

Michelle

 

[Jonathan Kay [MVP]]

Hi Michelle,

See the Messenger Plus website if you're interested, but it's a third-party Messenger
utility, you don't "need" it, so remove it if you wish.

No need to uninstall Messenger itself.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Guest]

Hi Jonathan!

got the messenger up and running, thanks for all of your help-you rock!

Michelle

 

[Guest]

Johathan,
I have the same problem Michelle had, but I don't have Messenger Plus2.xDLL
in my add/remove programs list. It is driving me crazy. Can you help?
Teri