Messenger version conflict

[Brendan]

I see this is a major issue.

I'm running XP Home. I had Messenger 4.7 until I got a
message warning of dire consequences if I didn't upgrade
immediately to Messenger 6.0.

I upgraded, only to find both icons in my tray and both
programs on my system. I manually deleted version 4.7.
All seemed well.

Now I'm trying to set up a friend's computer so that she
can call on me for Remote Assistance, and I keep being
told that I don't have the latest version of Messenger
when all indications are to the contrary.

I used the same version 6 installer file on my friend's
computer and hers has no trouble recognising the version
and allowing Remote Assistance. The problem is at my end.

I've tried repairing version 6 using the installer file -
no success. I've tried uninstalling 6, going back to 4.7
and then reinstalling 6 in the hope program files will be
written properly - no success. (By the way MS, you need
to put the prefix "un" in the uninstall dialogue box). I
thought of trying the un/install game with version 5 too,
but it's an 8 meg download.

This ought to be so frigging simple:

New version of program overwrites old.

It works.

What is your problem Microsoft!

 

[Jonathan Kay [MVP]]

Greetings Brendan,

MSN Messenger 6's Remote Assistance feature *requires* Windows Messenger (4.7 or 5.0) to
still be installed in order for Remote Assistance to work.

When you reinstalled 4.7, did you keep it installed before trying Remote Assistance again?
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Brendan]

Hi Jonathon,

I'm testing it out now - trying Remote Assistance in
version 6 with version 4.7 remaining in the background.

It'll take me a while to set up another PC with another
Messenger account, so if it's an easy task, you could
help by finding me online.

Otherwise I'll report back. I suspect it's still going to
tell me I don't have version 6 installed.

B

-----Original Message-----
Greetings Brendan,

MSN Messenger 6's Remote Assistance feature *requires*

Windows Messenger (4.7 or 5.0) to

still be installed in order for Remote Assistance to work.

When you reinstalled 4.7, did you keep it installed

before trying Remote Assistance again?

 

[Jonathan Kay [MVP]]

Hi Brendan,

Well I'm not getting into the Mac vs Windows debate here *grin*. Although I wouldn't mind
having a Mac for testing Mac-related Messenger issues, but anyway.

Does your friend happen to be using any type of Internet sharing or a router? If so, in
order for Remote Assistance to be successful, the router/internet sharing must support
Universal Plug and Play (UPnP), a number of them do, but may require a firmware update from
the router manufacturer and/or toggle an UPnP switch in the router configuration.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Steve Spiegel]

same problem as yours; I tried to delete ver 4.7 via the
command prompt; worked; then all the files came back next
time I rebooted windows
Me too still waiting for a solution on this
Steve