Messenger Upgrade Problems 3

[David]

Hi Johnathon,
It looks as if I spoke to soon. I shut down my pc and
when I rebooted I again cannot logon to messenger. I
comes up with unable to log onto .NET Messenger Service.
Obviously as soon as you change anything with messenger
it screws with messengers ablility to detect internet
settings. I have tried to both use the automatic and
manual proxy server settings but to no avail. I even ran
the remove messenger RunDll32advpack.dll,LaunchINFSection
%windir%\INF\msmsgs.inf,BLC.Remove you suggested to
somebody else and it comes up with error in unregestering
OCX C from program files/messenger/rtcimsp.dll yet if i
run a regestery editor I cant find the file. Any other
ideas on what is going on. Like before I can connect to
the net and do anything else but not use messenger (MSN6
that is).


Cheers David

 

[Jonathan Kay [MVP]]

Greetings David,

You already removed Windows Messenger (so that command will no longer work) -- click Start,
then Control Panel, then Add or Remove Programs, choose MSN Messenger 6 and then choose the
'Change' button (*not* the 'Remove' button). Then choose 'Repair' in the dialog that
appears.

If that doesn't correct the problem, here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[David]

Hi Jonathan,
I have tried all in your last email and still no luck.
When trying to login it tells me that I could not be
logged into the .Net messenger service at this time. I
checked the messenger server and it is working. It is
like messenger cant work with the network connection.

David

-----Original Message-----
Greetings David,

You already removed Windows Messenger (so that command

will no longer work) -- click Start,

then Control Panel, then Add or Remove Programs, choose

MSN Messenger 6 and then choose the

'Change' button (*not* the 'Remove' button). Then

choose 'Repair' in the dialog that

appears.

If that doesn't correct the problem, here are some

suggestions you might want to check/try:

1. The date on your computer needs to be set properly --

double click the clock verify that

the time and date are set.
2. If your password information is not saved, verify

that you are typing it in with the

correct case (uppercase or lowercase).
3. Change your password @

http://memberservicesnet.passport.com/memberservice.srf,
then try

signing in again.
4. If you use a firewall (like ZoneAlarm, Norton

Internet Security etc. ), it's possible

that Messenger doesn't have the correct rights to access

the Internet, especially since you

upgraded. You may need to re/add Messenger to the

allowed list of programs in your firewall

if this is the case.
5. If you disabled your firewall in the past, it still

may be blocking Messenger -- try

restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a

problem (even if it is disabled).

6. Clear your IE cache and cookies -- open Internet

Explorer, click the Tools menu, then

Internet Options, then click the Delete Files button,

and when that's complete click the

Delete Cookies button.
7. Check your IE Security settings -- open Internet

Explorer, click the Tools menu, then

Internet Options, then Advanced tab, scroll to the

Security section, and verify that "Check

for server certificate revocation" is unchecked. Also

verify that 'Use SSL 2.0' and Use SSL

 

[Jonathan Kay [MVP]]

Hi David,

Are you able to sign into Passport Sites (ie. http://www.passport.net, click 'Sign In' at the
top)?
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com