Media Player 11 Crashes on launch

[Moonhopping]

32 and yes it is still crashing. I just gave up on it.

 

[zachd [MSFT]]

WIth that same dumb indivkey crash? If you reset the DRM folder, it
shouldn't be possible to keep getting the same crash. What's the current
exact crash data:
http://zachd.com/pss/pss.html#bucket
?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Moonhopping]

82004531Cant reset the DRM even elevated it will not let me backup or change
the DRM file.

Problem signature
Problem Event Name: WERCWEvent
Problem Signature 01: iexplore.exe
Problem Signature 02: 7.0.6000.16546
Problem Signature 03: 46c64caf
Problem Signature 04: 4
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 82004531

 

[zachd [MSFT]]

I'm not seeing anything useful for that crash - it looks like at this point
you would want to contact actual support. =\

 

[Moonhopping]

I have, I did find that it is not a WMP11 error but a DRM problem, I
downloaded a program (Overdrive) from my local library to be able to listen
to audio books & it crashes just like WMP when I gets to the DRM part.

I am betting my DRM file a currupted some where some how.

Thanks for you help
Moonhopping

 

[zachd [MSFT]]

OK, so you want to reset your DRM cache at this point--
http://zachd.com/pss/pss.html#indiv
, but can't? Even if you shut down all applications and stop the Windows
Media Player Network Sharing Service service?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[zachd [MSFT]]

Did you follow the KB article here?
http://zachd.com/pss/pss.html#indiv
The files are hidden by default, so you wouldn't expect to see anything
normally.