Media Player 11 Crashes on launch

[Guest]

For some reason, my Media Player just crashes now if I merely launch it.
Playing any sort of file is out of the question. All I have to do is click
the shortcut, it pops up, opening to the library section...then immediately
crashes. The error info is below:


Problem signature:
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 46de5d7e
Exception Code: c0000005
Exception Offset: 000bd390
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

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[Guest]

Oh yeah, I'm on Vista x64 Home Premium.


OCZ GameXStream 600W PSU
ASUS A8N5x
AMD Athlon 64 X2 Dual Core 4800+ (2.61Ghz)
4 GIGs of OZC Platinum Dual Channel Ram
EVGA 8800GTX Superclocked
Creative Audigy 4
Windows Vista Home Premium x64

 

[Adam Albright]

For some reason, my Media Player just crashes now if I merely launch it.
Playing any sort of file is out of the question. All I have to do is click
the shortcut, it pops up, opening to the library section...then immediately
crashes.

If you installed any third party codecs, especially whole packages,
that can cause problems. One quick fix that sometimes helps is start
up Microsoft's Movie Maker. Under Tools, Options, click the Restore
defaults button. This should reset Movie Maker, Media Player and Photo
Gallery all at once telling them not to use any third party stuff. It
shouldn't effect how any third party applications themselves work.

 

[Guest]

I tried it. No luck =/

If you installed any third party codecs, especially whole packages,
that can cause problems. One quick fix that sometimes helps is start
up Microsoft's Movie Maker. Under Tools, Options, click the Restore
defaults button. This should reset Movie Maker, Media Player and Photo
Gallery all at once telling them not to use any third party stuff. It
shouldn't effect how any third party applications themselves work.

 

[dennis@home]

I tried it. No luck =/

Did you try installing the wmp11 reliability update?

Search for "Update for Windows Vista (KB941651)" on Microsoft's download
center.

 

[Guest]

Yes, it said I already had.

Did you try installing the wmp11 reliability update?

Search for "Update for Windows Vista (KB941651)" on Microsoft's download
center.

 

[Guest]

Here's the Bucket ID: 543104352. If that helps any. I couldn't find
anything on it.

 

[Guest]

Here's the Bucket ID: 543104352. If that helps any. I couldn't find anything

 

[Andre Da Costa [ActiveWin]]

Have you tried doing a System Restore to a point when it never happened?
Also try running System file checker:

Start menu>right click cmd and click "run as Admin" and

 

[dennis@home]

Yes, it said I already had.

Given that you aren't getting far ATM have you tried uninstalling the
updates starting with the WMP specific ones?

 

[Guest]

Yep. Nothing.

Given that you aren't getting far ATM have you tried uninstalling the
updates starting with the WMP specific ones?

 

[Guest]

Unforutnately I have Restore turned off. Trying the file checker now.

 

[Guest]

Nothing. Still crashing.

Unforutnately I have Restore turned off. Trying the file checker now.

 

[Guest]

Bleh, I'm just going to rebuild it. Ever since I've put the new Nero that is
supposedly "Vista Compatible" on my machine, it's been acting wonky. I can't
even uninstall it correctly. This had nothing to do with the Media Player,
though, as Nero's been lingering around my machine since I built it months
ago. Wipe it! The panacea for Vista's headaches! Heh.

 

[Guest]

Good as new again. Now that I think about it, I think this started happening
after installing the newest Roxio, which also supposed to be Vista
Compatible. I had no problems with the application itself but who knows if
that was the cause of this. I'll be sure to set a restore point before
installing it this time. Thanks for all the input.

 

[Guest]

Just to let you know, Roxio 9 is fine and wasn't the culprit. I just
installed and all is dandy. Guess it was just another Vista burp.

 

[zachd [MSFT]]

I'll take a look at this tomorrow if I get a chance.

Offhand, that should be a crash trying to access protected files.

Resetting the DRM store--
http://zachd.com/pss/pss.html#indiv
would probably fix you up, but that's rather overkill and you would have to
reacquire any licenses.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Same problem with WMP 11 & Vista, wouldn't care but I need it to watch
netflix. Differet Buckett ID:554691181

Been all over google, I see a lot of people with the same problem but 0
fixes. Also when I got to the DRM update the download button is greyed out.

Also thougth I had Restore on but didn't. Reinstalling windows will loose
all the networking we had to pay a tech to do for our office network to work
with Vista. Boss doen't mind if I watcn while doing data entry but will not
want to pay again.

One common fix that I see but doen't work for me is to reset the DRM.

 

[Guest]

I might have fixed it after 40 hours of trying. I have an HP Pavilion, so I
went to HP"S website and downloaded to latest BIOS winflash. (which I already
had) HP let me override the version I had now I seems to be working. I hope
this helps.

 

[zachd [MSFT]]

Was this a 32bit or a 64bit machine?
Are you still crashing?