mcafee updates

[karl gauss]

Symantec's antivirus has been reliable for me for years, but it is
expensive. So today, I bought McAfee 8.0 today, because it was
cheaper.

It has installed okay, but when I go to update to get the latest
antivirus definitions etc, a window comes up saying something to the
effect "Please wait while McAfee VirusScan checks if any updates are
available".

And then, this window says there... and stays there... and stays
there. There are no updates.

Should I trash the McAfee, admit a mistake and go out and buy Norton
by Symantec, or can someone help me round this problem?

Thx.

 

[Jim Macklin]

There are updates. Why your updates are not updating is a
question. Are you using an administrator account while
doing the update? Did you completely install and register
with McAfee on-line? Have you contacted McAfee tech support
about the problem?


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.


| Symantec's antivirus has been reliable for me for years,
but it is
| expensive. So today, I bought McAfee 8.0 today, because it
was
| cheaper.
|
| It has installed okay, but when I go to update to get the
latest
| antivirus definitions etc, a window comes up saying
something to the
| effect "Please wait while McAfee VirusScan checks if any
updates are
| available".
|
| And then, this window says there... and stays there... and
stays
| there. There are no updates.
|
| Should I trash the McAfee, admit a mistake and go out and
buy Norton
| by Symantec, or can someone help me round this problem?
|
| Thx.

 

[karl gauss]

There are updates. Why your updates are not updating is a
question. Are you using an administrator account while
doing the update? Did you completely install and register
with McAfee on-line? Have you contacted McAfee tech support
about the problem?

yes, yes, yes (don't know if i should be confident about receiving
answer - thought i should waste no time and ask here)

 

[Jim Macklin]

You are wasting time asking here, this is a Microsoft
Windows (XP) group. Your problem is with McAfee and they
have excellent email support and even chat available. They
also have telephone support.
McAfee support
Technical Support
This team resolves issues related to:
. Virus removal
. Download problems
. Update problems
. Error messages
. Other problems with an online application

Visit our technical support FAQs
Ask our technical support team a question


--
The people think the Constitution protects their
rights;
But government sees it as an obstacle to be overcome.



| On Thu, 29 Jul 2004 22:51:49 -0500, "Jim Macklin"
|
| >There are updates. Why your updates are not updating is
a
| >question. Are you using an administrator account while
| >doing the update? Did you completely install and
register
| >with McAfee on-line? Have you contacted McAfee tech
support
| >about the problem?
|
| yes, yes, yes (don't know if i should be confident about
receiving
| answer - thought i should waste no time and ask here)

 

[Jim Macklin]

sorry the links didn't show
http://ts.mcafeehelp.com/default.asp?siteID=1&cnrcheck=done&resolution=1024x768
for the FAQ

and http://ts.mcafeehelp.com/email.asp


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.


in message | You are wasting time asking here, this is a Microsoft
| Windows (XP) group. Your problem is with McAfee and they
| have excellent email support and even chat available.
They
| also have telephone support.
| McAfee support
| Technical Support
| This team resolves issues related to:
| . Virus removal
| . Download problems
| . Update problems
| . Error messages
| . Other problems with an online application
|
| Visit our technical support FAQs
| Ask our technical support team a question
|
|
| --
| The people think the Constitution protects their
| rights;
| But government sees it as an obstacle to be
overcome.
|
|
|
| | | On Thu, 29 Jul 2004 22:51:49 -0500, "Jim Macklin"
| |
| | >There are updates. Why your updates are not updating
is
| a
| | >question. Are you using an administrator account while
| | >doing the update? Did you completely install and
| register
| | >with McAfee on-line? Have you contacted McAfee tech
| support
| | >about the problem?
| |
| | yes, yes, yes (don't know if i should be confident about
| receiving
| | answer - thought i should waste no time and ask here)
|
|
|

 

[JJO]

Symantec's antivirus has been reliable for me for years, but it is
expensive. So today, I bought McAfee 8.0 today, because it was
cheaper.

It has installed okay, but when I go to update to get the latest
antivirus definitions etc, a window comes up saying something to the
effect "Please wait while McAfee VirusScan checks if any updates are
available".

And then, this window says there... and stays there... and stays
there. There are no updates.

Should I trash the McAfee, admit a mistake and go out and buy Norton
by Symantec, or can someone help me round this problem?

Thx.

Try this:

http://ts.mcafeehelp.com/default.asp?siteID=1&cnrcheck=done&resolution=1024x768

or this:

http://ts.mcafeehelp.com/default.asp?siteID=1&cnrcheck=done&resolution=1024x768

Also search their Tech support site. I suspect an error in configuration or
in the installation. They had some problems with Windows ME and I am not
sure that all to your situation.

Also do you have a popup stopper installed? The window that is used to
initiate the download is a pop up window.

Regards,
John O.