Watch out for McAfee!

[Jethro]

I suggest staying away from McAfee!!!!!!!

I had said:

I ordered your VirusScan PLUS CD
a while ago, and have never received it.
Where is it?

This is their reply:

Thank you for contacting McAfee Customer Service.

I understand that you have not received your McAfee VirusScan Plus CD.
I sincerely apologize for the inconvenience this has caused you. I
have reviewed your account and verified that McAfee has shipped your
McAfee VirusScan Plus CD to the billing address you provided when you
placed your order. McAfee has shipped it soon after you made your
purchase.

I would like to inform you that delivery for McAfee VirusScan Plus CD
typically takes 5 to 8 weeks. However, due to demand, it may take
longer to arrive than this estimated time frame. McAfee appreciates
your patience in this matter.

Sincerely,

Joy A.
McAfee CS-Tier 1


My today response:

I don't understand. On the one hand you say 'I have reviewed your
account and verified that McAfee has shipped your McAfee VirusScan
Plus CD to the billing address you provided when you placed your
order. McAfee has shipped it soon after you made your purchase', but
then you say ' I would like to inform you that delivery for McAfee
VirusScan Plus CD typically takes 5 to 8 weeks. However, due to
demand, it may take longer to arrive than this estimated time frame'.

Those two statements contradict each other at least to me. If in fact
the item was shipped a month ago, then how could 'demand'
delay delivery? What am I missing?

Jethro

 

[What's in a Name?]

After much thought,Jethro came up with this jewel:

I suggest staying away from McAfee!!!!!!!

I had said:

I ordered your VirusScan PLUS CD
a while ago, and have never received it.
Where is it?

This is their reply:

Thank you for contacting McAfee Customer Service.

I understand that you have not received your McAfee VirusScan Plus CD.
I sincerely apologize for the inconvenience this has caused you. I
have reviewed your account and verified that McAfee has shipped your
McAfee VirusScan Plus CD to the billing address you provided when you
placed your order. McAfee has shipped it soon after you made your
purchase.

I would like to inform you that delivery for McAfee VirusScan Plus CD
typically takes 5 to 8 weeks. However, due to demand, it may take
longer to arrive than this estimated time frame. McAfee appreciates
your patience in this matter.

Sincerely,

Joy A.
McAfee CS-Tier 1


My today response:

I don't understand. On the one hand you say 'I have reviewed your
account and verified that McAfee has shipped your McAfee VirusScan
Plus CD to the billing address you provided when you placed your
order. McAfee has shipped it soon after you made your purchase', but
then you say ' I would like to inform you that delivery for McAfee
VirusScan Plus CD typically takes 5 to 8 weeks. However, due to
demand, it may take longer to arrive than this estimated time frame'.

Those two statements contradict each other at least to me. If in fact
the item was shipped a month ago, then how could 'demand'
delay delivery? What am I missing?

Jethro

Now that sanjaya has been voted off and the effects of Richard Gere's
kisses have subsided (dependent on the ruling of the court),the
worldwide support staff can go back to their regular duties.All support
issues will be handled in the order they were received.

max