Lost ScanSnap Organizer Shortcuts

[Steve Mark]

I'm using the Fujitsu ScanSnap Organizer software and have created
several "Folder Links" (shortcuts) to other folders to drop scanned
PDF's into. The links show up as .lnk files in the "My ScanSnap"
folder. If I restart the computer and go back into ScanSnap Organizer,
the links are gone. The .lnk files are still there, but no links in
the UI. Does anyone know anything about this or how to fix it?

Thanks!

Steve Mark
www.OnTheMarkSystems.com

 

[Danny]

Hi Steve,

I'd be happy to help you out if you'd like. I've recently moved over to
the Product Management team at Fujitsu.. but, I have several years of
experience within the Technical Support Dept..

Just to get an idea of your imaging environment:

1. Which Model ScanSnap do you own? (fi-4110EOX, fi-5110EOX2, S500,
etc..)

2. What OS are you running?

3. which version ScanSnap Manager do you have?

4. Which version Organizer are you running?

5. are the broken links pointing to various locations on your local
HDD? or to remote shares on the network?

5b. are you able to navigate and save files to those locations
through Windows Explorer?

Give me a call anytime you're available:

Thank you,

Danny Ha
Product Mananger- Workgroup Scanners
Fujitsu Computer Products of America, Inc.
(e-mail address removed)
408-746-7096 direct
408-203-6057 cell

 

[Steve Mark]

Hey Danny,

Thanks - that would be great. I just called but you were out.

Steve

 

[Steve Mark]

Here's the info:

ScanSnap 500
Windows XP
Manager: 4.0 L11
Organizer: 3.0 L10
HDD
Yes

Steve

 

[AES]

I'd be happy to help you out if you'd like. I've recently moved over to
the Product Management team at Fujitsu . . .

Risky thing to post on a newsgroup -- you're likely to get other
questions (like this one) coming back at you!

I attempted to scan an A4 document (which is of course slightly narrower
and slightly longer than a US letter sized page) into a US letter size
PDF page by pre-setting the paper size to the Letter Size option,
realizing that I would lose the bottom 1/2 inch or so of the A4 document
(which was blank anyway).  

When I do this, the ScanSnap software brings up an error dialog box
saying "Wrong paper size -- must rescan," with apparently no scan data
stored; and I haven't found a way to get around this.

Why can¹t the ScanSnap capture whatever it can capture from the inserted
and scanned document (in fact, I assume it must actually do so; the
detected pixels must actually be within the unit's memory at the end of
the scan); and then just give me just a *warning*, with an option to
accept either a truncated input or a demagnified input?

The software does seem to be able scan *smaller* documents, like file
cards or smaller notepad pages, and put these into letter sized output
PDFs on my HD.

(And by the way, the ScanSnap unit itself should really have some kind
of indentation or handle in the back to serve as a grip, so that the
unit can be picked up, from above, _with one hand_.)

(Mac iBook G4, OS 10.3.9, ScanSnap 5110EOXM, ScanSnap Manager Version
1.0 L21)

 

[Danny]

Hello AES,

I'm checking my email before bed and thought I'd check my home email
when I noticed your post. Sorry about the late response. A4 documents
shouldn't be a problem for the ScanSnap Mac (fi-5110EOXM). It's common
for the ScanSnap Manager to have letter as the default document size
settings ~ or legal size depending on you're specific scanning needs.

The most likely cause of your symptoms is the scanner's Double-Feed
detection fail-safe. All Fujitsu ADF scanners have at least one system
of components verifying that your documents feed through one at a time.

The ScanSnap Mac uses a mechanical flag sensor located in the center of
the ADF door between the 4 amber feed rollers- (not to mistaken with
your pic roller which feels like a sponge material). The sensor is used
to check the length of each document fed through the scanner and
compares the length with the following document. If a variance of 10mm
- 20mm is detected, AND you have your doublefeed detection enabled,
then the scanner will stop automatically.

Try turning off your double feed detection within the ScanSnap manager
and scan again. If that works, then the thing to remember is that your
double-feed detection is triggering anytime you have a mixed size
batch. (only measurement the scanner uses to detect size is based on
the docuement length- i.e. steps from leading edge to trailing edge)

Give me a call direct if you have any questions... My number at work is
408-746-7096 / cell 408-203-6057. my email address is
(e-mail address removed)

If I'm in the middle of a big project, I may need to call you back in
the evening or over the weekend if you don't mind~

Thank you,

Danny

 

[Danny]

Hi AES,

I re-read your post and have another explanation / theory of what
you're running into. The ScanSnap series detects page size by measuring
length and then applying that measurement to a "lookup table" which has
ISO standard page sizes.

The A4 size docuement is longer than letter which would return the
error described if it's set to letter in the manager (the auto detect
will detect page sizes up to the length specified )

try setting the manager to legal and scan again.

thank you,

Danny

call me at 408-746-7096 if you have any questions...