KB943599 - USB sound distortion, but WinXP

[Julian Beckmann]

hello,

yesterday i bought myself a xbox 360 controller
to use it with my windows xp professional.
but now i have a little problem.

everytime i plug in the controller the sound of
my plantronics usb headset gets distorted, like
a robot speaking. in order to fix it, i need to
restart my system without the controller plugged
in.

in the microsoft knowledgebase i found this
article:

http://support.microsoft.com/kb/943599/

but i´m running xp.

system:
o windows xp professinal (sp3)
o xbox 360 controller
o plantronics usb headset

drivers/updates/bios are uptodate.

if anybody could help me with my problem
i would be thankfull.

greetings
julian beckmann

 

[Paul]

hello,

yesterday i bought myself a xbox 360 controller
to use it with my windows xp professional.
but now i have a little problem.

everytime i plug in the controller the sound of
my plantronics usb headset gets distorted, like
a robot speaking. in order to fix it, i need to
restart my system without the controller plugged
in.

in the microsoft knowledgebase i found this
article:

http://support.microsoft.com/kb/943599/

but i´m running xp.

system:
o windows xp professinal (sp3)
o xbox 360 controller
o plantronics usb headset

drivers/updates/bios are uptodate.

if anybody could help me with my problem
i would be thankfull.

greetings
julian beckmann

The product specification here for the wired Xbox 360 controller, mentions
"Universal Audio Port (2.5 mm) for adapter-free headset connection"

http://download.microsoft.com/downl...144/TDS_XBOX360ControllerForWindows_0704A.pdf

That suggests you have two devices using isochronous USB connections
for audio.

Can you see an audio device associated with the Xbox Controller ?

Can you disable the audio on the Xbox Controller ?

Could you plug a headset into the Xbox Controller, instead of using
the Plantronics ?

USB connectors are arranged in "Stack-of-two" configurations
on the back of the computer. Before giving up on that combination
of hardware, I would plug the Plantronics into a different "Stack-of-two"
than the Xbox 360 controller.

In theory, more than one isochronous device should be able to work,
as each is given a reservation of bandwidth. I'm only guessing that
the problem is an interaction between delivery of data to
both isochronous devices.

Paul

 

[Julian Beckmann]

hello paul,

thanks for your help so far.

Can you see an audio device associated with the Xbox Controller?

no, i can not.
its not listed in the manager and the "sound and audio devices"-setting.

so because of that i am unable to disable it.

Could you plug a headset into the Xbox Controller, instead of using
the Plantronics ?

sorry, but i am not having a headset with the desired specs at hand.

USB connectors are arranged in "Stack-of-two" configurations....

i tried plugging the headset in different usb slots with no success.
on some webpages they say, you can force the controller to use a
different usb hub by plugging in lots of usb devices (but i am not having
that many)
or using an external hub.

to me its just a workaround nor a propper solution.

for your info:

i made a support request on microsoft.com, but as far as they can tell
its like you said. a conflict between the two usb audio devices and
they are still working on it.
i let you know if they found out anything new.

greeting
julian beckmann