Intermittent error

[Guest]

I have an odd one. My client has a P IV with 512 RAM, SP Pro, Office 2003
all updates etc. He checks two email addresses. I use the ISP’s smtp server
on both and both email accounts check with a send receive. I have disabled
the “send†function on one account since it is unnecessary.

Every few “Send/Receiveâ€â€™s, he gets “Receiving reported error (0x800CCC0F):
The connection to the server was interrupted.’ My server settings must be
right as he does send and receive email. As soon as I get the error, it goes
away and does a successful send/receive before I can try to ping the server,
etc.

Anyone seen this?

 

[Brian Tillman]

Every few “Send/Receiveâ€â€™s, he gets “Receiving reported error
(0x800CCC0F): The connection to the server was interrupted.’ My
server settings must be right as he does send and receive email. As
soon as I get the error, it goes away and does a successful
send/receive before I can try to ping the server, etc.

This can be caused by programs, like anti-virus or firewall programs, that
scan incoming or outgoing mail. If you have such a program, disable
scanning mail.

 

[Guest]

Brian,

Appreciate the response. The only firewall I'm running is the Windows
firewall. As for anti-virus, these days I don't know that I can disable
email scanning. This guy gets about one email per minute...no exageration.
So in the hour or two I might disable to see if this intermittent problem is
fixed, he would be exposed to more email traffic than many people get in a
day.

 

[Brian Tillman]

As for anti-virus, these days I don't know that I can
disable email scanning.

Sure you can. Most (all?) A/V programs also contain an on-access (or
real-time) scanner that always runs in the background as a service. If you
attempt to open a file containing a virus, it tells you and quarantines or
repairs the file. As long as that's running, you're safe. There's no need
to scan mail.

This guy gets about one email per
minute...no exageration. So in the hour or two I might disable to see
if this intermittent problem is fixed, he would be exposed to more
email traffic than many people get in a day.

As long as he doesn't open any attachments, he can't get a virus. If he
does open an attachment and it's infected, his on-access scanner will
protect him.

 

[Guest]

Guess I've heard that one before. I also checked out the Symantec site.
There is an entire page on intermittent pop server connectivity issues.