Can receive but cannot send

[Guest]

I read through the entire string. I find lots of discussion, but few
responses back from what actually worked, so ... here I go, adding to the
choir.

Just got a new Dell XPS M140, running McAffee v7 with firewall and
spamkiller (not sure how much of this information is relevant, but more info
is better, right?). I’m trying to run Outlook 2003, which came installed on
the system. I can receive email but I cannot send. This is the message I
get:

The specified server was found, but there was no response from the server.
Please verify that the port and SSL information is correct.

Outlook could not connect to the outgoing mail server (SMTP). The problem
could be the server name or port, or your server may not support SSL. Verify
your port and SSL settings in More Settings under the Advanced tab.

My SMTP port is 25. My ISP says it’s not them –big shock. In fact, they
can’t help me any further saying ‘they support only Outlook Express’ -any
clue in that statement???? McAfee says it’s not them, and they walked me
through an entire disable then uninstall/reinstall process. No changes.
I’ve tried checking then unchecking the ‘my server requires authentication’
box. In fact, I’ve systematically tried just about every configuration
option available. Still, no luck.

Any advice from the experts out there?

 

[Vanguard]

I read through the entire string. I find lots of discussion, but few
responses back from what actually worked, so ... here I go, adding to the
choir.

Just got a new Dell XPS M140, running McAffee v7 with firewall and
spamkiller (not sure how much of this information is relevant, but more
info
is better, right?). I’m trying to run Outlook 2003, which came installed
on
the system. I can receive email but I cannot send. This is the message
I
get:

The specified server was found, but there was no response from the server.
Please verify that the port and SSL information is correct.

Outlook could not connect to the outgoing mail server (SMTP). The problem
could be the server name or port, or your server may not support SSL.
Verify
your port and SSL settings in More Settings under the Advanced tab.

My SMTP port is 25. My ISP says it’s not them –big shock. In fact, they
can’t help me any further saying ‘they support only Outlook Express’ -any
clue in that statement???? McAfee says it’s not them, and they walked me
through an entire disable then uninstall/reinstall process. No changes.
I’ve tried checking then unchecking the ‘my server requires authentication’
box. In fact, I’ve systematically tried just about every configuration
option available. Still, no luck.

Any advice from the experts out there?

Setup the account in Outlook Express and see if it works there. When it
does, you'll know what to configure in your Outlook account. ISPs don't
support Outlook, or Eudora, or Thunderbird, or Pegasus, or <add a name from
the plethora of e-mail clients> because obviously they cannot waste the time
to train all the tech support on every e-mail client that exists. They pick
one and that is Outlook Express, so do the same to see if your account works
in OE. Also, when testing, disable anything that intercept and interrogates
your e-mail, like anti-spam and anti-virus products.

 

[Guest]

Per your advice, I tried Outlook Express. I disabled all spam, virus and
firewall protections. I input the same configuration data from my previous
laptop’s Express setup. Again, mail received. Nothing sent. Here’s the
message this time:

The connection to the server has failed. Account: 'mail.{isp}.net', Server:
'mail.{isp}.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E

Any other thoughts?

 

[Alan]

The outgoing and incoming addresses are different- smpt and pop. You've
never said what you are using but if you are just copying an incorrect
address to a different program it's still incorrect so wont work.
Are you using the correct servers? Your isp will tell you the correct ones
needed for your account.

 

[Chuck Davis]

Per your advice, I tried Outlook Express. I disabled all spam, virus and
firewall protections. I input the same configuration data from my
previous
laptop's Express setup. Again, mail received. Nothing sent. Here's the
message this time:

The connection to the server has failed. Account: 'mail.{isp}.net',
Server:
'mail.{isp}.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E

Any other thoughts?

Google brought this to the top!
http://support.microsoft.com/default.aspx?scid=kb;en-us;q191687

 

[Vanguard]

Per your advice, I tried Outlook Express. I disabled all spam, virus and
firewall protections. I input the same configuration data from my
previous
laptop’s Express setup. Again, mail received. Nothing sent. Here’s the
message this time:

The connection to the server has failed. Account: 'mail.{isp}.net',
Server:
'mail.{isp}.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E

You are posting from cableone.net. Is the STMP server to which you are
attempting to connect also on CableOne? That is, is the network to which
you connect the same one you are trying to use their SMTP server?

If you are attempting to access an off-domain SMTP server, your ISP may be
blocking their customers from using SMTP (port 25) to an off-domain host.
They may require that all SMTP traffic by their customers target their
on-domain SMTP server.

Similarly, the other domain may refuse any off-domain connects to their SMTP
server. You must be their customer and on their network to connect to their
servers.

The 10061 socket error means the targeted SMTP server is refusing your
attempt to connect to it. You aren't getting past the connection attempt
(so it is not a problem with login credentials). Could be you didn't
configure your firewall to permit outbound port 25 connects. Try
temporarily disabling your firewall. Also try temporarily disabling any
e-mail scanning in your anti-virus program.

 

[Guest]

I believe you've helped me better understand my problem.

You mentioned that I'm "posting from cableone.net", which set off the
"ah-ha!" for me. Cableone is a local provider, but NOT my ISP. I must be
picking them up on the Wi-Fi somehow, and at least I know what it is I
should do to fix my email send problem ... connect to my own ISP. !!!

You've been very helpful, and I appreciate your taking the time to help
coach us dummies through this process. THANK YOU!!

P.S. Can you tell me how you knew I was posting from cableone?

 

[Vanguard]

I believe you've helped me better understand my problem.

You mentioned that I'm "posting from cableone.net", which set off the
"ah-ha!" for me. Cableone is a local provider, but NOT my ISP. I must be
picking them up on the Wi-Fi somehow, and at least I know what it is I
should do to fix my email send problem ... connect to my own ISP. !!!

You definitely need to secure your WiFi network. You are using someone
else's but that is only because you permit yourself to do so. Read the
manual and make sure your WiFi nodes can only connect to your WiFi hub(s)
(i.e., YOUR node should only connect to YOUR hub and YOUR hub should only
allow connects from YOUR nodes).

P.S. Can you tell me how you knew I was posting from cableone?

From the headers of your post.