Installation of Defender

[Guest]

Hi;
Unable to load Defender as it gets part loaded then displays" Verify you
have sifficient privelges to start system install"
What Privleges?
How do I get them?

Being very thick and stupid, perhaps some kind person could educate me in a
simple sep by step process to correct this.

Thanks

 

[Bill Sanderson MVP]

This sounds as though you are attempting an install as a limited user.

Windows Defender must be installed by and administrator, although it should
operate very well for limited users, once installed. What version of
Windows? Is this a home machine, or one on a corporate network?

 

[Guest]

Hi;
Was originally a corporate PC, but handed out to employees as upgraded.
Thanks
Regards
Steve

 

[Bill Sanderson MVP]

Ahh--so it is possible that it's been locked down in some way by corporate
policies, or by the IT department. You didn't tell me whether this is
Windows 2000 Professional, or XP Pro.

It's possible that the default login is as limited user--so you may need to
explicitly log off and log in again as "administrator"--possibly with no
password, or possibly with one you should have been given with the machine.

So--it'd still be good to know which Windows version, and whether you know
that your user is set as an administrator or not. In general--I'd try
logging in as THE administrator, and installing the software then. After it
is installed, it should work fine for limited users. Before switching back
to your standard user, however, go to Tools, Options, and scroll all the way
to the very last checkbox--read the descriptions there carefully---I think
you'll want to check that last checkbox, although unchecking is is also
appropriate, depending on the circumstances.

--

 

[Guest]

Hi,

I'm having the same problem. I'm using a personal machine that I bought
brand new, I'm running Windows 2000 Pro, and have administrator clearance.
Any ideas for my situation??

Patrick

 

[Bill Sanderson MVP]

This should correspond to Error 1920 messages from the Windows
Installer--there might be event log messages about this, but I don't know if
they will contain any useful detail--might be worth looking though.

I read through a long thread about Diskkeeper install issues hitting this
error. Aside from having services disabled--have you disabled any
services? --their final idea is to blame McAfee or Symantec--and the
recommendation was to uninstall apps from those vendors, install Diskkeeper,
then reinstall the Symantec or McAfee product. I don't think I'd go that
far, but it would be nice to try the install in an environment with as
little extraneous software running as possible.

I'm not sure how to get you to that state--MSCONFIG isn't there in Windows
2000, I believe. You could try safe mode, but you'll need to start some
services, like the Windows Installer service, that aren't normally started
in safe mode, and I'm not sure that's possible.

At any rate, disabling real-time protection by any other antivirus or
antispyware app would be something to try, as would working from a clean
boot situation--but as I say, I'm not sure that's possible with this issue.

http://support.microsoft.com/?kbid=281770

is Microsoft's doc on clean booting for Windows 2000--it does have some
information about how to disable third-party services.

My take on this issue from the original post was that this might be a group
policy setting--something set by an administrator to lock down machines in a
controlled environment. However, that idea doesn't seem as likely to apply
to your system as to the original post--so perhaps I was completely off the
mark there. There's a good bit googlable about error 1920 and your error
message, but I really haven't spotted anything that I think is likely to be
directly related.

The possibility of a disabled service, or a conflicting service still seems
possible, though.

--

 

[Guest]

I was getting the same error but had installed Win Defender previously. I
decided to uninstall and reinstall but I was still getting the same
error...insufficient privledges...I decided to try windows update and found
that my Date had been changed on the clock (dont know why or how). I changed
the date back and Windows Defender installed no problem. Im not sure if this
is a fix for you or not but I thought I'd pass on the info in case it might
help.

Brian