Incoming mail server problem

[Matty]

I use supanet for the internet and recently had to clear off a load of
viruses and worms from my computer. Computer is clean now. I've run up to
date spybot. adaware and cleaned all viruses with Mcaffee internet security
as well as running stinger. Sasser, and W32 pate.b were included. Have also
completed all windows updates.

Everything is working fine now except my email. When I restart the computer
my incoming mail server keeps changing from pop.supanet.com to a strange
number. 9eg 17.02.01.10 or something similar) It also changes the user name
from 3612 to (e-mail address removed) (It adds supanet.com to the end of my user
name) which then means until I go in and change it again I can't recieve any
emails. It only happens when I restart the computer. If I just exit Outlook
express and go back in everything is still fine.

I've run a scan with hijack this just in case it's useful to anyone. Details
below. I'd really appreciate any help with this one. Thanks in advance.

Logfile of HijackThis v1.97.7
Scan saved at 18:51:27, on 24/07/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\ATI Multimedia\main\launchpd.exe
C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFAGENT.EXE
C:\WINDOWS\System32\rundll32.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Documents and Settings\mike johnson\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://www.supanet.com/search/iepanel/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.supanet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://www.supanet.com/search/iepanel/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.supanet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Supanet
Internet Explorer
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} -
c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe
O4 - HKLM\..\Run: [IW ControlCenter] C:\Program
Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe"
/checktask
O4 - HKLM\..\Run: [McAfee Guardian] C:\Program Files\McAfee\McAfee Shared
Components\Guardian\CMGrdian.exe /SU
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe
/startup
O4 - HKLM\..\Run: [MPFTray] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKLM\..\Run: [SupaDial] C:\Program Files\SupaDial\SupaDial.exe /A
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI
Multimedia\main\launchpd.exe"
O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI
Multimedia\RemCtrl\ATIRW.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe"
/background
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: ATI TV (HKLM)
O9 - Extra button: Research (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.supanet.com/
O15 - Trusted Zone: http://register-tesco.qa.business.ntl.com
O15 - Trusted Zone: http://memberservices.tesco.net
O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF}
(PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating
System Class) -
http://download.mcafee.com/molbin/shared/mcinsctl/en-gb/4,0,0,83/mcinsctl.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) -
http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38190.3888888889
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) -
http://bin.mcafee.com/molbin/shared/mcgdmgr/en-gb/1,0,0,20/mcgdmgr.cab

 

[Milly Staples [MVP - Outlook]]

Try posting in an Outlook Express group - this group supports Outlook from
Microsoft Office.

You might want to use Trend Micro HouseCall to scan your computer as well.
Install a good AV scanner (AVG is good and free) and KEEP IT UP TO DATE.
Having an AV scanner does no good if you don't set it to update at LEAST
once a week.

Do the rest of us a favor, get a good AV, keep it updated, and don't open
those freakin' attachments, even if sent by friends.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Matty asked:

| I use supanet for the internet and recently had to clear off a load of
| viruses and worms from my computer. Computer is clean now. I've run
| up to
| date spybot. adaware and cleaned all viruses with Mcaffee internet
| security
| as well as running stinger. Sasser, and W32 pate.b were included.
| Have also completed all windows updates.
|
| Everything is working fine now except my email. When I restart the
| computer
| my incoming mail server keeps changing from pop.supanet.com to a
| strange number. 9eg 17.02.01.10 or something similar) It also changes
| the user name from 3612 to (e-mail address removed) (It adds supanet.com to
| the end of my user
| name) which then means until I go in and change it again I can't
| recieve any emails. It only happens when I restart the computer. If I
| just exit Outlook express and go back in everything is still fine.
|
| I've run a scan with hijack this just in case it's useful to anyone.
| Details below. I'd really appreciate any help with this one. Thanks
| in advance.
|
|