IE6 will not run at all for one users' account...

[Guest]

I searched through a number of postings and haven't come across one dealing
with this so I hope I'm not duplicating here. I have 4 separate user
accounts on my home system (XP-Pro SP2) and as of 2 days ago, one of the
accounts completely lost IE-6 functionality. No error msg., no nothing.
Clicking the 'Big E' just sends the hourglass spinning for a few secs. and
then nothing. I've checked the IE settings, dumped all the temp files,
cleared history, run several Ad-Aware scans, Anti-Virus scans, etc. The one
unique thing I've found is that the 'Home Page' listed in IE settings (for
the malfunctioning account) appears like encrypted code, not a text URL. I
found this going through /Control Panel/Security Settings/Internet Options,
as I can't actually open IE while logged on as that user. Has anyone run
into anything like this? The other 3 accounts are all working fine. Should
I just dump this users' profile and have them start over? Any words of
wisdom would be appreciated.

 

[Jan Il]

Hi Mine Runner

1. Have you tried to reset the home page to something else?

2. Have you tried to open IE using another access, say, from the Start menu
Icon?

3. Cannot open Internet Explorer from a limited user account in Windows XP
http://windowsxp.mvps.org/IEFAQ.htm#limited

4. Do you have any 3rd party toolbars installed, such as Google, Yahoo or
MSN toolbars, Yahoo Companion. If so, disable the toolbars to test and
uninstall the Yahoo Companion a it is well known to cause this kind of
problem.

5. Try disabling add-ons from Control Panel> Internet Options> Programs>
Manage
add-ons. An add-on may be causing this.
Next... See if IE opens in the user account from a Safe Mode with Networking
startup.

615222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

If IE opens from Safe Mode, you need to find the third-party program,
toolbar, add-on, etc. that's causing the problem.

Disable (for diagnostic purposes) programs such as pop-up blockers,
security, toolbars and other add-ons for IE, anti-virus, etc. Take a look at
any program that might be interfering with IE. You may have to reconfigure,
reinstall, or not reinstall, a program. Turn on the Windows Firewall (from
Control Panel or Security Center) before disabling a third-party firewall.

6. It ise also possible that it is being cause by some form or malware
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

Be aware, your Anti-Virus won't detect all types of warez, Trojans, malware,
worms, etc and neither can other adware or spyware related programs such as
AdAware and SpyBot. They don't have the proper definitions. So even if you
run it and nothing shows up, it does not mean your system is clean. It
takes a series of programs to fully clean your machine. Some very aggressive
and damaging variants of malware can replicate themselves repeatedly, or
mutate, if not removed properly. Follow the steps here:

Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

Then visit these two sites to test for parasites and help basic cleaning:
On-Line Check
http://aumha.org/a/noads.htm
and
Quick-Fix Protocol.
http://aumha.org/a/quickfix.php

Also download and install HiJackThis -
This will show i f you have any other nasties on your system, , what kind
and where.

How to download and install HiJackThis:
http://www.majorgeeks.com/HijackThis_d3155.html

Please DO NOT post your log to this newsgroup. It is important that you go
to one of the HiJackThis Support Forums below and allow the experts there
to analyze it for you.:
AumHa HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30
or HJT - CastleCops
http://castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored. All responders are volunteers and they are very busy, so please
be patient.)

Please post the link back here to the forum where you have posted your HJT
log so that we may follow your progress there.

Hope this helps.

Jan
MS MVP - Windows IE [AumHa]
Data/Comp Technology
www.datacomptech.com
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that's why they're so contagious.

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Please post a link back here to your log at AumHa so that we can follow your
progress.