IE Wont Open

[Guest]

I have been working on a friends computer that has numerous spyware/malware
problems. I have run both MS anti-spware and Ad-Aware a couple of times to
try and clean it up. With each session IE acted differently until finally IE
wouldnt open at all. I receive the message "internet explore has encountered
a problem and needs to close". I have restored items that the spyware
programs have removed and even uninstalled IE and did a fresh install from MS
but still not having any luck getting IE to open.

Any ideas on next steps?...Thanks!

 

[Don Varnau]

Hi,
It's likely that there are still malware files present. The malware removal
programs can't remove everything.

First try BHODemon from http://www.definitivesolutions.com/bhodemon.htm to
disable legitimate and questionable Browser Helper Objects. If a BHO or
add-on isn't causing the problem, you should download HijackThis and submit
a log to one of these sites for analysis.

Look for the proper forum and an "Important- Read This First" message so
that you follow proper procedure.

* HijackThis Quick Start
http://www.tomcoyote.org/hjt/#Top
* HijackThis Tutorial and Download
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

http://forum.aumha.org/viewforum.php?f=30
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://www.spywarewarrior.com/index.php
http://forums.net-integration.net/
http://www.atribune.org/forums/index.php?showforum=21

Or...
A legitimate program running in the background may be causing this. Disable
(for diagnostic purposes) programs such as pop-up blockers, security,
toolbars and other add-ons for IE, anti-virus, etc. Take a look at any
program that might be interfering with IE. You may have to reinstall, or not
reinstall, a program.

This (lengthy) troubleshooting process may help:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

Additional information, including security/prevention tips:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

Hope this helps,
Don
[MS MVP- IE]