IE Not Responding, etc.

[newsreader]

I recently loaded XP on my computer. I tried to open up IE and it will
not connect to any sites. I have no problems doing this with Mozilla,
so I know it's not the computer.

Someone suggested I go to the repair option in add/remove programs. IE
does not show up there. I downloaded the ie6 setup file from MS' web
site but it tells me I have a newer version already installed.

I can't get it to work, I can't repair it, and I can't install it. Any
suggestions for solving this riddle?

Thanks for any help.

 

[PA Bear]

Did you take care of everything on the following pages before otherwise
surfing the 'net?

Before You Connect a New Computer to the Internet
http://www.cert.org/tech_tips/before_you_plug_in.html

Protect Your PC
http://www.microsoft.com/athome/security/protect/

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
for expert analysis, not here.**

 

[newsreader]

I have Ad-Aware, Spybot, and AVG installed and running. No viruses,
etc. As I said, Mozilla connects fine, but IE doesn't.

Is it something in the IE connectivity items that might be the problem?
I tried the XP repair option, no success. If I could, I'd remove IE
and reinstall, but I can't get it to appear in the add/remove programs
list.

Any other suggestions welcome.

 

[PA Bear]

Please include all of previous message(s) in your replies to the newsgroup.

Repeat:

Did you take care of everything on the following pages before otherwise
surfing the 'net?

Before You Connect a New Computer to the Internet
http://www.cert.org/tech_tips/before_you_plug_in.html

Protect Your PC
http://www.microsoft.com/athome/security/protect/

Is WinXP SP2 installed? Is the machine fully patched at Windows Update? Is
the Windows Firewall or a third-party firewall enabled?

I have Ad-Aware, Spybot, and AVG installed and running. No viruses,
etc.

That does not necessarily mean the machine's free of hijackware and Trojans:

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware.
**Post your log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
for expert analysis, not here.**

Malware Removal and Prevention - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction

Mozilla connects fine, but IE doesn't.

This is often the case when Windows has been compromised by hijackware,
Trojans or a security vulnerability.

Is it something in the IE connectivity items that might be the problem?
I tried the XP repair option, no success. If I could, I'd remove IE
and reinstall, but I can't get it to appear in the add/remove programs
list.

Reinstalling IE won't help if Windows is infected and vulnerable but here's
some info anyway:

How to reinstall or repair Internet Explorer...in Windows XP:
http://support.microsoft.com/?kbid=318378

 

[Frank Saunders, MS-MVP OE]

I have Ad-Aware, Spybot, and AVG installed and running. No viruses,
etc. As I said, Mozilla connects fine, but IE doesn't.

Is it something in the IE connectivity items that might be the
problem? I tried the XP repair option, no success. If I could, I'd
remove IE and reinstall, but I can't get it to appear in the
add/remove programs list.

Any other suggestions welcome.

Go to: http://mvps.org/winhelp2002/unwanted.htm
Download "Hijack This!" [freeware]

Unzip, double-click "HijackThis.exe" and Press "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button.
Click: "Save Log" (generates: "hijackthis.log")

Post your HijackThis log to
http://forums.spywareinfo.com/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://aumha.net/viewforum.php?f=30 for expert analysis, not here.

Sign in, go to the "Malware Removal" section.
Press "New Topic" and post a description of your symptoms. If they need to
see your log they will ask for it.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/